Oversee the day to day contact centre operations and maintenance to ensure Service Level as well as relevant Key Performance Indicators are met. Manage resource planning, forecasting and scheduling to drive optimum productivity and utilization. Analyze data and prepare daily,…
Help Ex Offenders Succeed with Our Corporate Training Program! Attention all passionate corporate trainers! Our company is seeking experienced trainers who have a passion for helping individuals overcome challenges and achieve success. Join our team and provide training and development…
b' Responsible for day to day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure…