Job SummaryThe Trainer maximizes call center agent’s effectiveness by ensuring agents have thorough knowledge of the processes and laws associated with the division they are instructing; products, services, program specific skills, troubleshooting, resolve problems, one call resolution and provide positive…
Job SummaryTeam Leaders are responsible for the day to day activity and development of 15 Agents within a call center environment. The Team Leader is responsible for ensuring call quality from start to finish and proactively seeks ways to improve…
WHY WORK HERE: Customer Service Representatives interact with customers via inbound calls for the purpose of assisting them with their current account, as well as, uncovering opportunities to promote and cross sell other products and services. WHO WE'RE LOOKING FOR:…