Hotel Grand Pacific

Handles the full spectrum of office administration in the Executive OfficeTakes minutes of meeting and prepare daily operational reports from various department heads and managing good filing systemSchedules, coordinates and monitors Executive Offices' daily appointments for General ManagerOther administrative duties…

Support Front Office Manager to supervise and coordinate front office operationsManage service recovery for escalated guests’ concerns and feedbackManage team’s service performance in response to guests’ needs and requests to ensure guest satisfactionCollaborate with various departments on guests’ special requirements…

Assist with guests' check ins and check outs and verify guests' reservationsCoordinate daily front office activities to ensure operational efficiencyMaintain accurate room status informationMonitor and facilitate service responses to guests' requests to ensure timely and appropriate follow upMonitor guest satisfaction…