Position Overview Reporting to the Regional Head of Talent Acquisition, the Talent Acquisition Manager will be responsible for driving a team in recruitment best practices, processes and delivery across Sri Lanka which includes performance metrics, reporting, coaching, mentoring and guiding…
This position is responsible for retaining existing client relationships in order to achieve client and revenue retention targets within an assigned territory or team remotely (e.g. by phone or online). Knowledge & Skill : . Entry level professional roles requiring…
This position is responsible for retaining existing client relationships in order to achieve client and revenue retention targets within an assigned territory or team remotely (e.g. by phone or online). Knowledge & Skill : Entry level professional roles requiring a…
This role works directly with global customers such as investment banks, consulting firms, law firms, and various members of the financial community in providing high quality custom research and analyses. It will require extensive use of a wide range of…
안녕하세요 당사 고객사인 대기업 싱가포르 현지법인에서 물류 경력자 급채중이오니 많은 관심과 지인 추천부탁드립니다감사합니다(업무 및 자 격) • 4년제 대학 졸업 이상 물류 혁신, SCM 업무 경력 • 대학 전공 로지스틱/ SCM / Industrial Engineering 또는 관련 경력 보유자 • 프로페셔널한…
As a part of Global CSM Business Operations team, this role will work in partnership with senior executives across the regional Customer Success teams. Specifically, this role will provide operational support for the Refinitiv Academy Customer Learning Program and partner…
Understand LSEG's Intelligent Automation tool kit and select the appropriate technology and required solution definition Partner with the Intelligent Automation COE and relevant LSEG Technology teams to execute on the prioritized list of automation enhancements and functionalities Assess automation opportunity…
Position Overview Reporting to the Regional Head of Talent Acquisition, the Talent Acquisition Manager will be responsible for driving a team in recruitment best practices, processes and delivery across Sri Lanka which includes performance metrics, reporting, coaching, mentoring and guiding…
Log and classify all calls and requests for assistance in the call tracking database. Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based…
Role Responsibilities Work with the engineering team to test and improve critical trading and surveillance software applications. Automate tests using test frameworks and write moderately complex code/scripts to test systems. Responsible for monitoring product engineering with a perspective towards improving…
The Manager of the new Market Operations team function in Manila is responsible for supporting the Market Operations Teams, covering Equity Operations, Client Support & Market Management and will have several direct reports. The new Manager position for Market Operations…
Provide second level support to internal stakeholders and 3rd party engineers regarding company products, and to interact with customers to resolve complex issues. The role leverages innovative technologies to ensure global consistency of support task. Role Purpose: Act as a…
LSEG (London Stock Exchange Group) is more than a leading global financial markets infrastructure and data provider. With our trusted expertise, global scale, and foundational financial and transaction services data, analytics, risk, collateral and processing solutions, capital formation and trade…
We are looking for an energetic and dynamic Trading support specialist to be a part of our global team. The candidate's primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment…
The Market Operations Services team provides the centralised function for the maintenance of key trading services and reference data databases. The team spans both the LSE (Equities, Fixed Income and Tradable Funds) and Turquoise venues (part of the London Stock…
The Manager, Knowledge Management Content Strategy & Editorial will set the direction for digital customer support experience, leveraging knowledge as a key differentiator for Refinitiv Support. The position will design the optimal experience for presenting answers to customers either through…
We are looking for an energetic and dynamic Trading support specialist to be a part of our global team. The candidate’s primary role will be to provide technical and functional support for the application and its infrastructure, liaising with investment…
In the current external candidate market, we face unprecedented competition for talent. Highly skilled diverse talent is in short supply and demand is high in every global territory. To operate better in these market conditions, we need to build out…
Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Log and classify all calls and requests for assistance in the customer relationship management system (Siebel). Filter…
We have an exceptional opportunity for a Talent Acquisition Partner (TAP) in our Philippine branch. This role will be responsible for driving recruitment methodologies, processes, and delivery across an assigned business unit/s. Also, the TAP will collaborate with hiring managers…
CO Frontline Support Trading Systems group is looking for a Trade Support Executive to be part of our growing FX Support team. This role will be responsible to log all inquiries, and track every ticket through to resolution in Salesforce…
The Technical Implementation Specialist sits within the Customer Implementation group. This role performs remote and onsite technical work to fulfill the customer contracts in product Installation, Move, Add and Change (IMAC). This role can also be involved into sales and…
The recruitment of this team takes place against a backdrop of significant evolution in records management and retention requirements by our clients, the markets we operate in and with the regulatory bodies that oversee us. The financial services industry has…
To consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines and reducing resolution time with 98.5% average quality (may include implementation of Service Level Agreement). To mail,…
To consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines and reducing resolution time with 98.5% average quality (may include implementation of Service Level Agreement). To mail,…
Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. Log and classify all calls and requests for assistance in the customer relationship management system (Siebel). Filter…
Role Summary This role is responsible for regional operations of LSEG’s Trading Support organization a customer facing organization (50+ FTE) comprised of people managers and subject matter experts of complex, trading workflows (equities and FX) and technology. The ideal candidate…
Performance Excellence drives Customer Operations culture of quality, consistency and continuous development resulting in exceptional performance and a first class customer experience. Working within Performance Excellence, the Senior Business Analyst Reporting will engage with internal customers to interpret information from…
Real Time is part of Enterprise Data Solutions within the Data & Analytics Group of the London Stock Exchange group (LSEG). The Real Time business is a significant generator of revenue and is comprised of two core components 'Distribution Technology'…
Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB IM MD, Lipper and Wealth Management. The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility…
The Workforce Planning team provides the data, analytics, and resource management services to ensure Customer Operations' staffing levels are appropriate to handle the needs of the business. The Manager of Workforce Planning provides actionable insights to the business delivery teams…
The Customer Support Executive – Technical & Platform is responsible for providing effective and timely support to customers in relation to our products or services. This includes active focus on enquiry resolution, a positive customer focused attitude always and ensuring…
Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB IM MD, Lipper and Wealth Management. The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility…
Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB IM MD, Lipper and Wealth Management. The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility…
A Senior Content Analyst maintain Refinitiv Company Financials database and collections of financial information of market coverage in accordance with the Refinitiv collection policy and methodology. Ensure accuracy of data and provide client services on market coverage. They are expected…
Real Time is part of Enterprise Data Solutions within the Data & Analytics Group of the London Stock Exchange group (LSEG). The Real Time business is a significant generator of revenue and is comprised of two core components 'Distribution Technology’…
To provide second level support to internal stakeholders and 3rd party engineers with regard to products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure…
Respond to customer inquiries via phone, email and chat, etc. May respond to inquiries regarding a specific or more complex product or a specific customer (based on customer or revenue tied to customer) Inquiries will vary but typically include address…
The Executive Support role provides support to our leaders and teams to enable them to be effective in their day to day activities and responsibilities. Services include: diary management and meeting coordination, fielding communications such as phone calls and e…
Job Role Summary: The Customer Support Executive is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and…
Quant Feeds & Platform Specialists have acquired and in depth knowledge & skillset for Quant Feeds & Platform products; and provides subject matter expert product support for the end to end customer life cycle, from pre sales support through to…
The Sales Specialist Risk is responsible for growing the Refinitiv Risk business in the ASEAN region primarily by prospecting for new clients and developing new business opportunities within existing customer accounts. The Sales Specialist must have domain knowledge of Risk…
REF_PH As part of our Order and Rights Management Team, we are building an Order Management Specialist (OMS) team composed of highly skilled individuals with order management / order to cash experience preferably with 1 2 years of related work…
• Grow sales in collaboration with account management and utilizing specialist knowledge to deliver gross sales. • Major emphasis on opening up new business, both within existing accounts and new customers. • Assist in key retention situations as required. At…
The project's main focus is the creation of 12,250 Sparrow agents to support the sourcing needs of the Event Content team. Analysts will first undergo a training on Sparrow to understand its capabilities and features for a few weeks, then…
Investment Solutions Support consist of three different groups namely Eikon AIM, FUSE IB IM MD, Lipper and Wealth Management. The team provides a globally consistent 24x7 entry point for all customers and employees seeking product and content support prioritizing accessibility…
The main purpose of the Credit Controller role is to manage the collections activities of large commercial accounts with outstanding invoices. This is a client facing position that also involves significant contact with internal stakeholders, often requiring collaboration between teams…
Role Purpose Applies business requirements and knowledge of software development lifecycles to design, produce and guide the development of complex software products or customer solutions within the FX Exchange Engineering & Technology space. Responsibilities Key responsibilities Contributes to and develops…
As part of the Data and Analytics Product Team, we have an immediate opening for a Real Time, Enterprise Solutions Consultant role in APAC. We are looking for passionate and enthusiastic problem solvers with expertise in capital markets data to…
Job Responsibilities: Manage the order process for select products this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy Escalate…