Magellan Solutions

BASIC FUNCTIONS: Customer SupportPost sales SupportBooking and ReservationsReschedulingCancellations and complaintsPossible credit card processingQUALIFICATIONS: At least 2 years of experience on a BPO Travel and Tours related accountHas an experience on the following platforms: Sabre Amadeus Holland Norwegian Cruising PowerPriority is…

BASIC FUNCTIONS: Agents will do the following:Customer SupportPost sales SupportBooking and ReservationsReschedulingCancellations and complaints.Possible credit card processingQUALIFICATIONS: Has Experience in the BPO Travel & Toursrelated LOB (Travel Account) Experience in using any of the ff platforms: Sabre Amadeus Holland Norwegian…

BASIC FUNCTIONS:Identify Candidates through sourcing databases provided by client for therapy for therapy providers such as Indeed, LinkedIn and client internal database as well as sourcing free databases such as social media etc.Work on building Client's LinkedIn database by connecting…

Trainers for Communication Skills and Product Training Evaluate trainees performance to gauge where skills are lacking.Create training programs to address skill gaps in trainees.Prepare learning materials for programs.Develop onboarding programs for new agents.Conduct surveys to gauge the effectiveness of programs.Research…