NTT Philippines Digital Business Solutions

1st level Support, keep users informed about their incidents status at agreed intervalsRepresent the first stage of Incidents providing basic troubleshooting within the boundaries of the level 1 service catalogue1st level support in network troubleshooting skills including LAN, WAN and…

Open, log, prioritize, assign, close tickets logged in IT Service DeskQuery the User for all relevant information concerning the call made or issue reported by the userAttempt to resolve the defined inquiries while on the telephone, to meet the agreed…

Providing software application supportPerforming analyses on software application functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing code migration across environments to ensure…

Provides first line investigation and diagnosisResolves and closes incidents/service request as per help desk procedures & allocated timelinesEscalates unresolved incidents/service requests within agreed timescalesEnsure tickets are always updated until issues are resolvedConducts hardware and software maintenance and supportLocal network support…