ResultsCX
Description The Site IT Administrator supports end users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects. We expect greater of…
Description The Quality Assurance Analyst is responsible for providing expert observations on Results Associates’ customer interactions by reviewing and auditing incidents, calls, emails, chat, and customer survey responses against legal and customer experience requirements of Results and its client partners.…
As Senior Telecom Engineer you will work on multiple ACD supporting 30+ global contact centers for production agents and admin users. You will be part of the Telecommunication Solutions and Design team to work on telecom solution architecture and new…
The Account Training Specialist is a multi skilled training expert who supports training delivery launches, ramps, and other training events at Results contact centers as required. The Account Training Specialist is expected to maintain expert status in multiple lines of…
Description Account Training Specialist The Account Training Specialist is a multi skilled training expert who supports training delivery launches, ramps, and other training events at Results contact centers as required. The Account Training Specialist is expected to maintain expert status…
As the introductory leader and facilitator for Results' new Associates, Trainers occupy a key role in promoting the core values and culture for the company. Trainers are responsible for orienting new Associates to the organization as well as initial and…
The Corporate Paralegal will be responsible for providing support to Senior Corporate Counsel. The ideal candidate for this position has a strong work ethic, exceptional problem solving, organization and logical reasoning skills. The candidate must be comfortable working in a…
Description As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks…
Position Overview Facilities Management is responsible for the overall development, standardization and implementation of company wide tools, policies and procedures to ensure operational efficiency and maximize Facilities productivity. Duties and Responsibilities Oversees, performs and records all preventative maintenance and equipment…
Description The Site IT Administrator supports end users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects. We expect greater of…