Universal Access and Systems Solutions

Duties and ResponsibilitiesAssess and anticipate human resources related needsWrite contracts for promotions, transfers, and new hires in collaboration with department managementIdentify training needs and create or procure a professional development curriculumMonitor training programs to ensure that training objectives are metProvide…

JOB TASKAssess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.Design, plan, organize, or direct orientation and training programs for employees or customers.Offer specific training programs to help workers maintain or improve…

Job Overview:Quality Assurance (QA) is responsible for assessing the quality of the performance of customer care representatives who deal with existing and potential customers. The QA will monitor inbound and outbound call and emails responses to assess associate’s demeanor, technical…

Job Overview:Quality Assurance (QA) is responsible for assessing the quality of the performance of customer care representatives who deal with existing and potential customers. The QA will monitor inbound and outbound call and emails responses to assess associate’s demeanor, technical…