Job Description

In the role of Operations Manager, you\'ll be leading our guest experience efforts, guaranteeing flawless service and creating unforgettable moments for our clients within our Private Client Suite. Your responsibilities will encompass crafting tailored guest encounters and upholding the Suite\'s high standards. This position plays a vital role in reflecting our identity, dedication to exceptional service, and diverse range of premium Scotch whisky offerings.

Client Details

A global leader in premium beverages, the company boasts an exceptional array of renowned brands like Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, and Guinness. The organization\'s focus lies in uniting consumers and customers with its iconic offerings, crafting inventive moments that foster togetherness in celebrating life. Present in 180 countries with over 200 brands, it leverages a worldwide network of enterprising professionals whose diverse expertise, insights, and talents collectively shape its success.

Description

• Act as the main point of contact for all visitors, delivering a personalized and seamless journey from beginning to end.

• Design and execute tailored guest encounters, guaranteeing each experience is unforgettable and meets the highest criteria.

• Enhance and manage the operational effectiveness of the Private Client Suite.

• Uphold an unparalleled level of customer service, on par with the finest luxury brands globally.

• Supervise the visual presentation standards for our extensive range of Scotch whisky.

• Ensure the maintenance and preservation of the Private Suite\'s aesthetics and atmosphere.

• Develop and execute special events throughout the year, crafting distinctive moments for our customer base.

Profile

• Background in customer service or hospitality positions, particularly in fields like upscale dining, aviation, and high-end hotels.

• Passionate about delivering top-tier customer service and upholding benchmarks of excellence.

• Capable of creating and adhering consistently to customer service guidelines and protocols.

• Excels in crafting and delivering remarkable, individualized guest experiences.

• Well-versed in wine and spirits knowledge (with a preference for WSET or CES certification) - or a strong willingness to acquire such knowledge.

• Resilient and open to new ideas, with a dedication to ongoing growth and improvement.

• Exceptional communication and interpersonal capabilities in English and Mandarin as you will be engaging and supporting the needs of multiple stakeholders and clients daily from China.

• Aptitude for planning and executing events, exhibiting meticulous attention to detail while handling multiple tasks concurrently.

• A profound sense of pride and responsibility in one\'s contributions, with a firm commitment to upholding our brand\'s legacy and standing.

Job Offer

Within the realm of the luxury spirits portfolio, you\'ll engage with a curated collection of the globe\'s most exclusive and exceptional Scotch whiskies. Joining a team that spearheads innovation and translates challenges into opportunities within the industry, this role empowers you to hone expertise in customer service, operations management, event coordination, and global brand representation. Collaborating with a diverse and entrepreneurial worldwide network, you\'ll learn from professionals spanning various fields. This role also provides insight into evolving trends within the luxury market, offering the ability to shape the brand\'s response to digital shifts and evolving consumer preferences. If you hold a fervor for luxury, customer service, and crafting extraordinary moments, this position offers a platform for personal and professional advancement within a globally esteemed establishment.

To apply online please click the \'Apply\' button below. For a confidential discussion about this role please contact Claris Lim on +65 6643 9732.

Michael Page