Job Description

About Outsource Accelerator: Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority and we offer the world's leading aggregator marketplace for outsourcing.We specifically provide the conduit between Philippines outsourcing suppliers and the businesses - clients - across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.The RoleThe Customer Service Representative position is focused on providing exceptional phone support for clients who are enrolled in our debt validation program. A typical day consists of making and answering inbound and outbound calls, responding to emails and SMS, and maintaining a positive rapport with our client base by exemplifying our core values to ensure they receive the best possible client experience.This position will report to the Customer Service Manager at the Tustin, California office.Duties & Responsibilities:

• Utilize customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns
• Resolve customer inquiries/complaints with limited escalation to team leaders
• Document client discussions clearly and concisely
• If required, escalate and direct clients to managers, team leads, and other departments as needed

Required Skills and Experience:

• High school diploma/GED required
• Excellent interpersonal communication skills, both verbal and written
• Strong critical thinking and problem-solving abilities
• Strong organizational and multi-tasking skills with an acute attention to detail
• Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems
• Computer proficiency in Microsoft Office is a plus
• Amenability to work in PDT Time Zone (10:00PM to 11:00PM PHI)

Job Types: Full-time, PermanentSalary: Php28,000.00 - Php30,000.00 per monthBenefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay

COVID-19 considerations:
In the interest of everyone's health and well-being, we ensure compliance to the health and safety protocols for our onsite employees. Physical distancing, wearing of face mask, and 1 to 2 meter-distance between workstations are strictly implemented.Ability to commute/relocate:

• Ortigas Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 2 years (Required)

Language:

• English (Required)