Job Description

Citi's Asia CGW Business serves two of the fastest growing cities, Singapore and Hongkong through our Retail, IPB and Private Bank Business. Asia CGW business offers a diversified range of products ra Citi's Asia CGW Business serves two of the fastest growing cities, Singapore and Hongkong through our Retail, IPB and Private Bank Business. Asia CGW business offers a diversified range of products ranging from insurance products to complex wealth management products, including FX Products to more than 115M customers, with US$260Bn in client volumes, US$2.4B of total revenue, Asset Under Management of US$42B along with a deposit book of US$90 Billion. These customers are serviced by 1000 odd Relationship and Private Bankers. With more than a century of enviable brand, Best-in-Class digital client acquisition, diverse Wealth Management product capability and market leadership, we are competitively well-positioned to grow a high-quality customer base that benefits most from our product and network capabilities. Citi Global Wealth Management (CGW) is an integration of Citi Private Bank and the Consumer Wealth organization into a single platform enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi's industry leading capabilities to support the goal of CGW, which is to be the leading wealth management provider globally. As we embark on this journey, it is imperative to have a strong Risk & Control framework, supporting this goal through an independent but integral Internal Control organization. The Regional Cards, Loans & Mortgage Risk & Control Manager will partner closely with the Regional Cards and Mortgage Loans team, Regional & Global functions (including Compliance, Legal, Operational Risk Management, Operations & Technology, etc) as well as Country Risk and Control teams to support the implementation of robust control directives and processes. A critical function of the role is to provide control advisory and support to the Asia Cards and Mortgage business in mitigating operational risks that is inherent to in light of significant changes that are being done to redesign the products and processes to optimize the revenue and enhance the customer experience in a regulatory environment that is constantly changing. The incumbent will also provide subject matter expertise on risk and control, manage global and regional control initiatives and engage in respective controls strategy, governance and framework. This role will report to the Asia CGW Cards, Loans and Mortgage Risk and Control Lead. Key Responsibilities: Work with the Regional Cards and Mortgage teams to execute a robust control and governance framework for Asia. Enhance the focus on controls and governance related to Cards and Mortgage business to ensure that controls are keeping in pace with the evolving business landscape. Review with Regional/Country Product and Risk and Control teams various changes / initiatives to ensure the successful implementation and compliance of new regulatory/Citi policy requirements applicable to Cards and Mortgages. Lead or support as appropriate the root cause analysis of material risk events and control breaks across markets, work with country/regional functions and businesses to establish effective feedback loop to augment control management and share lessons learned with the country and region teams. Design and deploy data analytics (Digital Monitoring Tool/ DMTs) to monitor ongoing risks across product life cycle. Review and drive consistency of remediation efforts across countries. Work with Regional counterparts to provide oversight and support in developing effective Key Risk Indicators (KRIs) and monitoring parameters to cover end to end product. Participate in various governance forums and bring critical control gaps / issues to discussion able and support standardization and automation of key control processes. Work closely with country and product teams to provide oversight on the TCF (Treating customers fairly), Conduct Risk and Reputational Risk programs. Drive critical enhancements to the Manager's Control Assessment (MCA) program through alignment with evolving risks as well as changing business needs and policies, and ensuring the mapping of the Regulatory Control Matrix to the MCA is comprehensive. Help drive a strong control culture and ensuring permanent controls readiness through proactive risk management and issue self-identification. Provide advisory and support to the Cards and Mortgage team on Internal Audit reviews and regulatory exams. Coordinate and perform targeted onsite Peer Reviews in partnership with country and regional Subject Matter Experts (SMEs) with the support of local management. Participate actively in Global initiatives and work groups representing Asia CGW. Participate actively and/or lead Regional initiatives and work groups representing Asia CGW Controls function. Qualifications/ Experience: University graduate/post-graduate - 10+ years of relevant experience with strong strategic and analytical skills Strong understanding of regional business landscape, regional CGW portfolio, business trends and operational requirements Strong understanding of the CGW products and business, technology platforms and related controls and processes Good understanding of sale processes, digital and other customer engagement channels Good understanding of operational risk and control processes and procedures Good stakeholder management skills (e.g. written and verbal communication, influencing and negotiation) Strong and resourceful problem solver who can manage issues working with the various partners Excellent quantitative, analytical and problem solving skills with attention to details Ability to work independently, interface and execute with a sense of urgency and deliver tasks effectively Strong interpersonal skills, situational awareness and emotional intelligence Ability to prioritize tasks and work under multiple time zones and tight schedule