Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Account Director
Work Dynamics

What this job involves:
Procurement and Vendor Management
Evaluate the vendor procurement and management practices of the various Accounts and ensure renegotiation and tendering, (including tender documentation; evaluation of tenders, and preparation of contracts) are by agreed client or JLL procurement guidelines.
Benchmark services across similar properties within the country.
Administer the virtual approval process for contract execution
Co-ordinate and monitor the contractor management program
Ensure only JLL/Client approved vendors are providing service on-site, and their performance is monitored. Ensure the vendor performance is shared with the respective vendor.

Facilities Operations
Ensure every Site Lead has a good understanding of the contract, an Account Plan, and the KPI.
Ensure every staff has been trained/inducted on their job responsibility and a clear understanding of their SOPs.
Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Ensure all Account complies with JLL/Client
Safety standards,
Equipment plan preventive programs
Soft service schedules activities.
Client-related service as mentioned in the contract agreement
Ensure the Site teams are in alignment with their Regional Operations procedures to ensure service standards are maintained
Recommend continuous quality improvement practices across the accounts; new initiatives are shared across all accounts.
Ensure consistency of JLL/Client policies & procedures with constant updating of JLL & Client\xe2\x80\x99s technology platforms. All staff must have adequate familiarity with the systems as well as the policies
Implement, comply and audit all internal management systems, for quality assurance to ensure full compliance at all times.
Ensure all Critical Environment (CEM) space is identified and agreed upon with the client. Ensure the CEM standards fully comply.
Implement a comprehensive energy management program.
Ensures that compliance with all regulatory local laws and guidelines are met as they relate to the operation of the building\xe2\x80\x99s infrastructure: strong understanding, commitment, and proven implementation experience in a regulatory environment, safety, and health safety programs and processes.
Ensure all Financial Management requirements are completed in a timely and accurate manner. Develop and ensure compliance with all Capex & Opex budgets for every account and ensure the budget is timely shared with the client.

Risk Management
Assist in the implementation of a Facilities/Property risk management program that identifies major property risks including occupational EHS, operational services, and procurement, legal and financial.
Ensure critical operations are identified across all accounts, risks are identified and mitigation plans are established, and the staff is trained.
Ensure data integrity of all systems across the accounts and audit data from time to time
Develop guidelines and strategies to protect the health and safety of staff and others, and protect Jones Lang LaSalle and client reputations.
Ensure disaster recovery and business continuity planning is implemented and maintained across all accounts, and the staff is trained.
Ensure every account has a comprehensive Risk management program to ensure the reliability of operation on the site.

Profitability Initiatives:
Develop initiatives and strategies that lead to cost savings and improve JLL profitability.
Identify ways to improve organic growth in the accounts by taking on more services.

Cost saving/value Initiatives:
Develop initiatives that will reduce client operating costs.
Identify an area where technology can be used to create greater efficiency and improve the way data is managed and analyzed.
Drive new initiatives/technology to ensure the client is kept updated on improving the site operation.

Customer Service / Client Relationships:
Ensure service response times are established on all accounts. Analyze client service request trends and provide suggestions for improvement.
Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
Proactively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region.
Lead by example and groom the team in achieving maximum client satisfaction level.

Reporting:
Ensure the monthly reports and quarterly Business reviews are completed and submitted as per the contractual agreement.
Ensure the formats of each report are agreed upon and in compliance.
Trends are tracked and analyzed and areas of improvement are properly addressed.

Finance Report:
Review monthly financial reports including the preparation of accruals and variance analysis with FMs.
Ensure every account has a fully developed financial tracking and invoicing system.
Ensure there is a proper tracker to track client invoices and payments and ensure vendor payment is compiled in accordance with to contract.
Ensure the Account Managers and Site Leads are trained to manage their budgets for their accounts.

Training:
Ensure the team is well trained on all facilities policies, procedures, and systems. Work closely with the JLL senior management to devise new and innovative methods of learning built around skill development, leadership, and succession planning
Assign buddies for new team members to ensure teamwork, consistency & rationalization of the team

Leadership / Staff Management:
Actively encourage an environment that supports teamwork, cooperation & performance excellence across the region.
Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics.
Develop a staff development program to ensure staff career progression.

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.