Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team \xe2\x80\x93 one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Account Director

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect
and power an inclusive, digital economy that benefits everyone, everywhere by making
transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships
and passion, our innovations and solutions help individuals, financial institutions, governments,
and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our
company. With connections across more than 210 countries and territories, we are building a
sustainable world that unlocks priceless possibilities for all.

Overview

Dynamic Yield by Mastercard is on the lookout for an experienced Account Director to take charge of our Enterprise clients, develop and nurture deep stakeholder relations, and to be a bridge between the wants/needs of the client and the dynamo agency you\xe2\x80\x99ll be working for. Far beyond the expectation of just answering some emails and returning a few phone calls, this role requires someone with strong commercial acumen, a proven track record of seeing business deals from beginning to end, and the ability to exude trust and professionalism.Account Directors are a critical component of success for Dynamic Yield. As a pivotal role of our Customer Success team, this role is all about people, relationships, and having a meta-awareness of the wants and needs of our clients. We foresee these relationships growing from mutual business arrangements to true partnerships with our clients. As the needs of our clients expand, the Account Director anticipates their growth, offering suggestions, and growing as a critical part of our customers\xe2\x80\x99 success.
Role

Primarily own the negotiation and closing of renewal and up/cross-sell in Europe client base
Establishes and maintains strong business relationships with clients key stakeholder
Serves as the main point of contact for decision maker\xe2\x80\x99s issues with their accounts and contracts
Working closely with customer success managers, engineers, and product owners to ensure successful implementation of the solutions and massive ROI for clients
Analyzing customers\xe2\x80\x99 business including business models, key performance metrics, high-level technical architectures to build strategic account plans
Consult with clients towards more efficient adaption, usage of product functionalities, best practices and resource planning to achieving a high degree of customer satisfaction

All about you

Relevant account management, sales and/or management consulting experience in a digital environment- at least 5 years of experience
Fluency in the digital marketing space
Understanding of the commercial aspects of the Software-as-a-Service (SaaS) business
Excellent client-facing and interpersonal skills
A knack for building and nurturing VP and C-level relationships at Enterprise accounts
Excellent presentation skills and the ability to distill complex marketing concepts into simple terms
A high degree of intellectual curiosity
The ability to work and thrive in a fast-paced environment
A proven track record of owning and growing commercial account relationships, including renewing business

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard\xe2\x80\x99s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard\xe2\x80\x99s guidelines.

Mastercard