Job Description

THE COMPANY: OIO SINGAPORE As Singapore’s first listed blockchain company (SGX: KUX), OIO is trailblazing the industry by offering a full suite of customer-centric solutions targeted at growth-minded investors and business heads. With customer-centricity at the forefront of its ethos, OIO’s solutions focus on delivering distinct upsides to its valued clientele through blockchain technology.

THE ROLE: ACCOUNT MANAGEMENT EXECUTIVE

Responsibilities

• Reporting to the Account Manager, this role will require the successful candidate to liaise with internal stakeholders to ensure effective management of an existing client portfolio to drive operational excellence
• Maintain the highest standard of excellence in client service by attending to client inquiries and requests
• Explain operational matters to Sales & Clients. Develop Sales’ & Client's awareness, understanding, and ability to comply with our operational requirements
• Manage daily implementation and execution of all online and offline account management duties.
• Coordinating with internal and external stakeholders to ensure product and service delivery timelines are within stipulated timelines.
• Manage and own post-sales journey of the OIO client, from onboarding to day-to-day client servicing
• Ensure the Client cryptocurrency transactions are fulfilled and captured without service disruptions
• Responsible for comprehensive and accurate updates to clients.
• Continuously optimize our account management workflows, combining qualitative and quantitative approaches
• Analyze financial data to provide insights to business stakeholders to aid in the decision-making
• To operate in a high-paced environment that complies with laws and regulations and ensures the company's policies and procedures are followed.

• Previous experience in a client-servicing role where you are comfortable communicating with C-Suite team members.
• Strong knowledge of internal systems, processes, and technical policies.
• Previous experience in servicing client accounts within FinTech.
• Familiarity with traditional finance markets, and understanding of digital assets, and cryptocurrencies are a strong plus.
• Experience with Hubspot.
• A logical thinker and problem solver who is self-motivated and a strong contributor to a team.
• Excellent communication, analytical, organizational, and planning skills
• Team player with a drive for success and achievement
• To be considered for this role, the relevant rights to work in Singapore are required.