Job Description

About the Role

As an Account Manager, you will maintain strong relationships with existing customers, ensure a smooth experience across touchpoints, and partner with internal teams to recommend fit-for-purpose solutions in cloud services, CDN, and security. A key part of this role is to identify relevant upsell and cross-sell opportunities based on verified customer needs.

What You'll Do

Account management:

Build regular touchpoints with existing clients, understand business goals, and keep stakeholders aligned.

Needs discovery & solutions:

Identify pain points and recommend options across cloud, CDN, and security; coordinate specialists for advanced support.

Sales support & execution:

Plan and execute upsell/cross-sell motions

for existing accounts (e.g., add-on modules, usage tier upgrades), prepare product briefs and proposals, and track follow-ups to completion.

Internal coordination:

Orchestrate resources across Sales, Technical, and Marketing to deliver timely, accurate responses and proposals.

Documentation & reporting:

Update CRM notes, log activities, and provide concise visit/progress reports to stakeholders.

What You'll Gain

Domain exposure

across cloud, CDN, and cybersecurity solution lines.

Commercial skills

in customer discovery, solution positioning, and

value-based upsell/cross-sell

in B2B contexts.

Cross-functional collaboration

with senior stakeholders and technical experts.

Career development

via continuous learning and clear feedback loops.

What We're Looking For

1+ year experience in IT/cloud/networking or related B2B environments (account management, customer success, or sales support). Customer-centric mindset; able to translate needs into actionable solutions. Strong communication and coordination skills with cross-functional teams and senior stakeholders. Self-driven, organized, and effective in a multi-tasking environment. Growth mindset; curiosity about new technologies and market trends. Execution-oriented; plans work and delivers on time.

Nice to have

Hands-on experience in account management or post-sales/customer success. Familiarity with cloud services, CDN, or cybersecurity basic concepts. Comfortable reading and writing basic business English.

Tools

Proficiency with common productivity software (e.g., Excel/Sheets, Word/Docs, PowerPoint/Slides) for reporting and presentations.

What We Offer

Competitive compensation aligned with experience and market practices. Opportunities for product/industry learning and role-related training. Collaborative culture with access to domain specialists.
Job Type: Full-time