Job Description

Job Summary IFF is looking for a highly talented account manager to lead the business and account planning for key regional and local accounts with the focus in snacks and beverages.Account Manager is responsible to drive sustainable profitable sales, future sales pipelines and deliver market share growth by identifying the customer needs and opportunities, establishing solid customer relationship, promoting relevant solutions aligned with corporate strategy and develop a robust account development plan. This role is based in Singapore and will primarily support customers based in Singapore and Malaysia.Responsibilities/Description

• Contribute to the growth, profitability, and enhancement of the IFF branding by managing relationship and providing effective regular customer communication to ensure an interface between the customer and IFF in understanding and translating their needs and requirements. Communicate and promote the snacks and beverages Industry SEA IFF Product portfolio to Customers.
• Build account plans with the commercial, technical and product management team to identify opportunities and action plans for business growth.
• Management of designated customers and partner distributor by forecasting, sampling, providing price quotations, price negotiation, following up of customer queries and handling of customer complaints - in accordance with IFF\xe2\x80\x99s procedures to deliver the expected customer sales service.
• Ensure that project briefs and deliverables are meeting customers requirement and timeline; Ensure that customers and company are updated on the project progress related to product promotion.
• Identify new business opportunities and Initiate innovation or proactive activities to create pipelines at existing and new accounts. Capture these opportunities in CRM and convert them into new sales to gain market share profitably for the company.
• Monthly updating of customer call reports, opportunity management segmentation data, competitive information, and keep relevant internal stakeholders informed to optimize business opportunities
• Provide a timely and accurate Activity Report to the Sales Leaders for inclusion in the SEA reporting requirements to effectively measure progress against agreed plans and to identify opportunities for continuous improvement.
• Work cooperatively with peers and leaders to ensure personal and company sales targets/performance measures are achieved and team-based culture fostered.
• Maintain customer information and database related to the accounts. Partner with operation team and customer service team to ensure customer satisfactions in term of services and supply.
• Demonstrate IFF Culture Principles and live our values.
• Understand mainly Malaysia and Singapore market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources

Requirements
Experience & Skills

• Bachelor degree in Biochemistry, Food Science, Food & Nutrition, Food Technology or any other relevant industry.
• At least 5-8 years experience in B2B sales and account management experience in flavors industry, food ingredients or food manufacturing.
• Ability to assimilate commercial and/or technical information and communicate effectively to both customers and/or IFF team members
• Experience and knowledge in Beverage and Snacks, ideally well connected in the industry.
• Proven track-record in account development and delivered growth in sales and pipelines.
• Demonstrated \xe2\x80\x9ccan do\xe2\x80\x9d attitude, positive approach to problem solving and flexible in being able to prioritize multiple tasks. Proven ability to prioritize and meet deadlines.
• Able to work with a team from multiple functions in a B2B environment.
• Demonstrate the respect for people.
• Effective communication skills in business English language both verbal and written.
• Strong track record at a similar level with a passion to succeed in commercial
• Customer centric and has a strong interests in product development, consumers and market understanding.

Training / Certifications

• Essential: Bachelor\xe2\x80\x99s degree
• Preferred: Concentration in Food Science, Food Technology, Business, Marketing, Chemistry

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit to learn more

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