Job Description

Company Description
Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

The position is responsible for ensuring that accurate processing and posting of all charges and payments into Property Management System occurs and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures.
Primary Responsibilities
Manages The Daily Task For The Overall Accounts Receivable Section

• Ensures accurate posting of GIRO, cash and cheque remittance as per bank statement (List of Giro and List of Remittance).
• Processes credit card charges for Room Reservations and Food and Beverage departments.
• Daily posting on deposit payment collected for wedding, accommodation, event and F&B.
• Billings are accurate and sent out within 48 hours of checkout
• Reconciles all credit card charges and resolves any credit card disputes and charge backs.
• Daily checking on no show report and cancellation report and do the necessary charges if required.
• Validate on weekly commission report to be sent to FASTCOM.
• Ensures daily carpark revenue are posted and reconciled.
• Issues invoices and debit / credit notes in an accurate and timely manner.
• Attends to guests' enquiries and disputes on billings and invoices.
• Ensures that all hotel systems and internal controls related to accounts receivable section are adhered to.
• Ensures the operation procedures are in accordance with PCI-DSS compliances.

Focuses On Colleagues / Management Experience

• Attends to colleagues queries promptly.
• Consistently offers professional, friendly and engaging service.
• Co-ordinates with various departments to ensure proper documents submission.
• Uses a Heartist approach - makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Works As Part Of The Finance Team

• Ensures to produce quality work at all time.
• Adheres to all timeline set.
• Builds strong relationship with team member.
• Builds a cohesive working environment and achieve together financial goal set.
• Be knowledgeable and plays an active role in maintaining strict adherence to PCI-DSS compliances.

Involvement In Wider Job Function Relationships

• Maintains collaborative working relationship with all colleagues.
• Participates in training activities to improve knowledge and skills.
• Follows guidelines provided in colleagues' handbook.
• Understands emergency procedures, health and safety requirements.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel's Corporate Social Responsibility efforts.

Qualifications
Candidate Profile
Knowledge and Experience

• Basic Accounting knowledge or Certificate in Accounting / London Chamber of Commerce and Industry.
• Minimum of 2 years of relevant experience in the hotel industry.
• Strong working knowledge of Microsoft Office and Opera Cloud.

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees.
• Communication skills in English spoken / written.
• Ability to work effectively and contribute as a team.
• Multicultural awareness and be able to work with people from diverse cultures.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.
• Sense of urgency.

Additional Information
Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit - Dental/Optical/Vacation Expenses/Children's Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Skills Required