Job Description

Role Purpose:





This role is responsible to develop long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders and liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Needs to have capability and experience in leading senior direct reports and aligning with them on a long term basis.





Account Management





Develops solutions that best address consumer needs while simultaneously coordinating the involvement of the necessary business personnel inclusive of support, service, and resource management in order to meet key account performance objectives and the consumers' expectations Increase revenue through cross-selling/ up-selling to existing and new customers Act as a liaison between the client and departments within Nucleus to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Collaborate with the finance team to lead account management related operations within allocated budget limits Conduct strategic account reviews of the assigned customers in regular internals to share insights on usage trends and service needs Assist in establishing revenue goals for assigned customer accounts and implement strategies to enhance the performance and achieve the set departmental goals Support in evaluating the performance against set KPIs of assigned customer accounts and implement improvement plans Support in preparing review reports and budget estimates and ensure accurate documentation
Relationship Building





Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships


Build strategic relationships with external stakeholders and industrial leaders to develop pipeline of business / potential client leads


Develop trusted advisor relationships with assigned key accounts, customer stakeholders and executive sponsors


Is obsessed with delivering a delightful customer experience building a customer first approach as a way of working, incorporating emerging customer needs into business priorities and building long term relationships





Behavioral Skills





Result-oriented Customer Focused Networking skills Communication and Persuasive skills Relationship Building
Knowledge / Skills


Business Acumen


Knowledge of Company's products and services


Industrial knowledge and presence


Microsoft Office





Good to have


Knowledge about Cloud and SaaS platform