Job Description

Key Responsibilities:

Serve as the primary point of contact for assigned client accounts regarding billing and payment matters Manage the full AR lifecycle for clients -- from invoicing to payment follow-up Collaborate with finance and billing teams to ensure timely and accurate invoicing Monitor outstanding balances and proactively follow up with clients to ensure prompt payment Address and resolve client inquiries or disputes related to invoices, credits, or payments Maintain accurate records of client interactions and payment status in CRM and accounting systems Coordinate with internal departments (e.g., sales, finance, customer support) to ensure smooth account servicing Generate AR aging reports and provide updates to management on collections status Assist in setting or revising payment terms and credit limits based on customer history and company policy Build strong, long-term relationships with clients that support positive cash flow and retention

Qualifications:

Bachelor's degree in Business, Finance, Accounting, Finance, or related field preferred 2+ years of experience in account management, AR, or client services Strong understanding of accounts receivable processes and basic accounting principles Ability to manage multiple accounts and prioritize tasks effectively Proficient in Microsoft Office and SAP software Excellent attention to detail and organizational skills Strong communication and interpersonal skills Ability to work independently and manage time effectively

Preferred Skills:

Experience in a fast-paced, high-volume environment Ability to interpret contracts, payment terms, and service level agreements * Knowledge of collections regulations and best practices