Job Description

What will you contribute?
As Finastra grows a strategic decision to reengineer our Customer Administration in support of our vision of improving the customer experience and driving improved financial performance through operational efficiency, this team intends to transform all customer operational activities (excluding customer support) to design a seamless experience for our customers from initial contract signature through Billing & Revenue recognition.
Contract Administration is a part of the bigger Customer administration team which ensures no lapses in invoicing and revenue leakage, maintain information in SFDC (CRM) and NetSuite (ERP)
Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:
The role includes provision of a combination of the following services depending on the employee’s specific responsibilities; services include but are not limited to:

• Ensure timely Contract Assurance as per SLA and ownership of Legal entities.
• Liaison with Business Analysts from Billing and Revenue and/or internal / external customers to ensure that requirements are understood Maintain accurate information on Contract systems for Revenue assurance (Sales Force,ARM and NetSuite/ZAB)
• Ensuring that the appropriate chargeable records are generated, metered correctly, and appear correctly on end customer billing and for Revenue arrangements.
• Being a single point of contact & responsible for complete Contract -side due diligence.
• Coordinate with Finance, Delivery & other departments for month, quarter & year end closure activities along with audit and other requirements.
• Comparison of data from a customer’s Contract to handover into Billing, Revenue - and other systems
• Acting as a Revenue Assurance Subject Matter Expert on Future projects / initiatives that could impact the end-to-end Billing & Revenue architecture or existing RA controls.
• Provide Management with a Revenue Assurance dashboard that outlines the various revenue streams, their performance and instances of revenue loss/fraud detected and resolution of the same as well as preventative activities undertaken.
• Analysis, Classification and Communication of deviations
• Full verification of all event and Contract data
• Speed up case investigation on revenue leakage
• Improve analyst’s productivity to the problematic areas that require immediate attention
• Quality and adherence to Standards
• Review is being done in accordance to the SLA.
• Ensure all work is reviewed to ensure adherence to the relevant development standards.
• Peer review and sign-off others work.
• Escalate all issues in a timely fashion.
• Strong attention to details

Key Relationships
The key relationships for this role are both internal and external and relate to transactions from regional legal entities.
The key internal relationships for this role are:

• Sales
• Sales Ops
• PS Operations
• Billing
• Revenue
• IS Service desk

The key external relationships for this role are:

• Finastra Customers Auditors

Required Experience:

• Successful completion of a bachelor’s degree in Commerce, Business Administration, Financial Management.
• Technical / Business experiences. Typically, 4-6 years’ experience.
• Excellent communication skills - Verbal & Written
• Analytical and logical approach to problem solving
• Sound decision making, critical and strategic thinking skills
• Motivated and ability to work on own initiative
• Good with MS office suite and Operational systems
• Prior experience in Billing, Revenue Assurance/Invoicing in a similar SSC environment
• Worked on process improvements and documentation of process steps
• Strong controls mind-set Strong attention to details

The role reports into the – AR Lead
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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.
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