Job Description

Role Overview

We are seeking a proactive and customer-focused

Admin and Customer Support Executive

to join our dance studio team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and colleagues, and brings a thoughtful, solutions-oriented approach to daily operations. You'll play a key role in ensuring smooth studio functioning, supporting both customers and teachers, and contributing to a culture of service excellence.

Key Responsibilities

Greet and welcome customers, providing a warm and informative first impression Provide accurate information about classes, programs, and studio policies Respond to general support enquiries via email, WhatsApp, phone, and walk-ins Process student enrolments, withdrawals, payments, and other administrative tasks Maintain and audit records of class schedules, registrations, and payments using studio management software Address customer concerns or complaints professionally, escalating issues when appropriate Ensure studio premises are neat, well-organised, and report maintenance needs to relevant personnel Collaborate within and across teams to support business goals and service standards Help implement operational improvements and support the execution of studio plans Contribute to a positive team environment by sharing knowledge, supporting peers, and helping coordinate daily priorities

About You

You're a confident communicator with a strong sense of ownership and a natural ability to guide others. You bring:


Minimum 3-5 years of experience in customer support, administration, or operations Experience working in team environments, with exposure to coordinating or mentoring others Strong planning and execution skills with the ability to manage multiple priorities simultaneously Proficiency in office and studio management software Excellent interpersonal skills and the ability to connect with people from diverse backgrounds A proactive, solutions-oriented mindset with a focus on continuous improvement Ability to work independently and collaboratively in a fast-paced, service-driven environment

Working Hours

3 days per week:

Must be able to commit

1 weekday + 2 weekends

Weekdays: 10am - 7pm * Weekends: 9am - 6pm