Job Description

Overview

The Admin Assistant supports day to day warehouse and ecommerce operations through order processing, inventory coordination and administrative tasks. The role ensures accurate fulfilment, timely dispatch and smooth coordination across internal teams.

Key Responsibilities

Order Processing and Fulfilment

Retrieve and process daily orders from ecommerce platforms such as Shopify, Shopee, Lazada and TikTok Shop Prepare orders for fulfilment including picking, packing, labelling and sorting Support quality checks before dispatch and ensure timely courier handover Update order status accurately in internal systems
Warehouse and Inventory Administration

Track inventory levels across warehouse, ecommerce and retail channels Coordinate stock movement with Operations and Retail teams Flag low stock, discrepancies or damaged items promptly Maintain organised records and a tidy fulfilment area
Administrative and Coordination Support

Support customer communication on order status and delivery updates Follow up on enquiries, issues and internal requests Coordinate with internal teams to resolve order or stock issues Assist with scheduling and coordination for showroom or warehouse related activities
Returns and Reverse Logistics

Process returned parcels and verify items against return documentation Update return status and coordinate courier tracking when required Process returned stock accurately in the POS or inventory system Assist with logistics billing related to returns or exchanges
System and Operational Support

Support coordination with Order Management System providers Flag system issues or operational gaps for timely resolution Assist with basic system or product updates when required Support operations during peak periods and campaigns

Requirements

Higher Nitec, Diploma or higher Experience in administration, warehouse or order fulfilment preferred Retail or ecommerce experience is an advantage Able to work independently and follow structured processes Comfortable with basic computer systems and technology Strong communication and teamwork skills Able to work efficiently and handle repetitive tasks accurately Physically able to handle parcels and lifting Willing to support peak periods as required
Job Types: Full-time, Permanent

Pay: $2,000.00 - $3,000.00 per month

Work Location: In person