Job Description

The Admin Assistant (E-commerce Support) provides day-to-day operational and administrative support to the e-commerce function. This role ensures smooth execution of online store operations, accurate data management, order processing, and coordination with internal teams and external partners.

Assist with day to day e commerce operations across platforms (Shopify, Shopee, Lazada, Amazon, TikTok, WhatsApp orders) Support order processing, order tracking, and coordination with warehouse and delivery teams Update order status, payment confirmations, and delivery arrangements Assist in maintaining product listings (pricing, stock availability, basic descriptions, images) Coordinate refunds, returns, and cancelled orders with internal teams Respond to basic customer enquiries related to order status and fulfilment Act as a coordination point between Warehouse, and Drivers for daily operations Update simple tracking sheets or systems for orders, deliveries, and admin records Assist in preparing basic weekly or monthly operational reports Support process documentation and SOP updates when workflows change Assist during peak sales periods (e.g. 9.9, 11.11, 12.12) with increased order volume Support system implementation or migration projects (e.g. WMS) where required Any other duties assigned by Management from time to time

Requirements

Diploma or Degree in Business Administration, E-commerce, Marketing, or related fields 1-2 years of experience in e-commerce operations, admin support, or online retail (preferred) Familiarity with e-commerce platforms (Shopee, Lazada, Shopify, etc.) is an advantage Proficient in Microsoft Excel / Google Sheets Detail-oriented, organised, and able to handle repetitive tasks accurately Good communication and coordination skills Ability to work in a fast-paced environment and meet deadlines Willing to work 5.5 days (Mon-Fri am to 5pm, Sat 8am to 12pm)
Job Type: Full-time

Pay: $2,500.00 - $2,800.00 per month

Work Location: In person