Job Description

Job Summary

As an Admin Assistant, you help keep everything running smoothly behind the scenes. You support daily operations by managing schedules, records, and communication with learners. Your work helps the team stay organised and allows trainers and leaders to focus on what matters most delivering quality learning experiences.

Job Duties

Learner Support

Call learners to confirm courses, schedules, and reminders Reply to learner questions via phone, email, or messaging apps Update learner details and attendance records

Billing & Payments

Prepare and send invoices to learners or sponsoring companies Track payments and follow up on unpaid invoices Answer billing-related questions and keep records organised

Administrative Tasks

Keep learner and billing information accurate and updated Coordinate with internal teams on enrolments and payments Handle general admin duties for course operations

Job Qualifications

Minimum GCE "O" Level or equivalent Experience in admin, billing, or customer service is a plus Comfortable making phone calls and handling admin work Basic understanding of invoicing and billing Proficient in Excel and email Organised, detail-oriented, and able to follow processes
Job Types: Full-time, Permanent

Work Location: In person