Job Description

About Us

Located at Lifelong Learning Institute in Singapore, Vertical Institute prepares individuals for the jobs of tomorrow by delivering in-demand skills through practical, industry-relevant training that drives real career outcomes. To date, Vertical Institute has trained over 40,000 learners, supporting professionals at different career stages as they upskill and stay competitive in a fast-changing economy.

The institute offers a broad range of courses spanning technology, data, AI, digital disciplines, and essential workplace skills, combining hands-on learning with real-world applications. Vertical Institute is accredited as an Approved Training Organisation (ATO) by SkillsFuture Singapore (SSG) and The Institute of Banking & Finance Singapore (IBF).

Our mission is to empower professionals with practical, in-demand skills that stand the test of time, helping them adapt confidently as industries and roles continue to evolve.

Why this role matters

You'll play a

critical role

in ensuring the smooth and efficient day-to-day operations of the organization. As an Admin Assistant, you'll be the backbone of administrative support--coordinating schedules, managing documentation, and serving as a key point of contact that keeps teams aligned and operations running seamlessly. Your attention to detail, organizational skills, and proactive support directly enable leaders and teams to focus on strategic priorities, making a meaningful impact on overall productivity, professionalism, and workplace efficiency.

What you'll do

Learner Coordination

Make outbound calls to learners for course confirmations, scheduling, reminders, and follow-ups Respond to learner enquiries via phone, email, or messaging platforms Update learner records and attendance information accurately

Billing & Invoicing

Prepare and issue invoices to learners or sponsoring companies Track payments and follow up on outstanding invoices Liaise with learners or companies on billing-related queries Maintain proper billing records and documentation

Administrative Support

Ensure learner and billing data is accurate and up to date Coordinate with internal teams on enrolment and payment status Perform basic administrative tasks related to course operations

What we're looking for

Minimum GCE "O" Level or equivalent Prior experience in admin, billing, or customer service roles Comfortable with phone communication and administrative work Basic knowledge of invoicing and billing processes Proficient in Microsoft Excel and email communication Detail-oriented, organised, and able to follow procedures Clear and professional communication skills Able to work independently and handle repetitive tasks accurately

Why Join Vertical Institute?

Be part of a mission-driven team that helps people level up their careers Work in a high-growth, supportive, and tech-forward environment Access to free courses, AI tools, and continuous learning opportunities Salary / Compensation: SGD 2,500 - 3,000 per month
Job Type: Full-time

Pay: $2,500.00 - $3,000.00 per month

Work Location: In person