Job Description

Job Overview:

Centre Stage School of the Arts is looking for a person to fill an important role in our centre. This person is a key member of our team and the first person our parents meet when they walk through the door - The first impression families receive. A bright, helpful, positive, friendly person, with excellent interpersonal skills, a caring attitude and attentive customer service. Able to provide administrative support to teachers, and parents. A reliable team member with a strong work ethic. A passion for the arts, and child education, is also an advantage.

Key Responsibilities:

Reception: Meet & Greet: Welcome students, parents & visitors to our Centre and help out with front of house duties for occasional productions, shows and events.


Customer Care: To engage with new and current families, helping them find the right course & pathway for their child. Understand all our classes/courses to be able to confidently explain and to assist in marketing and sales to increase student enrolment


Communication: To handle in-person inquiries & phone calls. Respond to and write emails, ( good spoken and written English is important)


Administrative Tasks: Manage student registration process, attendance records, payment processing, perform basic admin and basic book keeping duties, liaising with accounts dept .


Scheduling: To help coordinate individual teaching sessions, schedules and appointments for teachers, staff, and students,


Reception/Office Areas: Provide organisation & logistics support. Help keep the reception area neat, tidy, organized, and welcoming. Work together with the team to help maintain general levels of tidiness, in the communal areas, manage and maintain orders and supplies: stationary, photocopy ink, uniforms etc


Team Support: Provide the teaching team with administrative support.

Working at Centre Stage:

Centre Stage aims to foster a family friendly, hardworking, and supportive environment. A culture of working together as a team towards the same goals. We look for passionate, skilled individuals, with stamina and an excellent work ethic, to join the team. We aim to create and provide a respectful, caring, work place, where personal development, individual and team ideas and contributions are encouraged and valued.

What we are looking for:

The ideal person should possess the following attributes:


Be kind, friendly and work hard


Have excellent communication skills


Good spoken and written English ( fluent in other languages is also very helpful)


Have excellent interpersonal skills and an ability to be welcoming, respectful and connect with families from the many different, countries, cultures and backgrounds.


Be self motivated, responsible and take initiative - Have the ability to work independently and as part of a team


The ability to work quickly, carefully and efficiently at all times especially in the fast paced periods - Beginnings and ends of terms, during events and performance periods


Have a positive attitude and desire to learn - be able to accept feedback


Be organised, consistent, diligent, methodical with a systematic approach


Be confident and skilled in computer, office management systems and software listed below


Proficiency in using Google products - Drive, docs, forms, sheets, calender etc and Microsoft Office


Preferably have at least 2 years experience within customer care, administration and/or reception duties and/or relevant areas of work

Benefits

Annual Leave 20 days


Competitive salary with performance-based incentives


Personal development


Career pathways


Medical benefits


Unique and friendly work culture

Working Hours:

Monday to Friday: 9 am - 6:30 pm


Some flexibility required on Saturdays and Sundays (for events) by request and mutual agreement

Start Date:

Job starting in January, ideally with a handover period in November/December