Job Description

Key Responsibilities
1. Operations Management

• Manage end-to-end operations for HR courses, workshops, corporate training, and certification programs.
• Develop, implement, and maintain standard operating procedures (SOPs) to ensure efficiency and consistency.
• Coordinate training schedules, venue arrangements, trainer assignments, and materials preparation.
• Monitor operational metrics and drive continuous improvement initiatives.
• Ensure all training programs meet internal quality requirements.

2. Administrative Management

• Oversee daily administrative activities, including office management, documentation, procurement, and vendor coordination.
• Maintain company records, contracts, training documents, and operational databases.
• Handle the renewal of relevant licenses, insurance, and compliance-related documents.
• Improve and streamline administrative workflows.

3. Client & Trainer Support

• Act as the key point of contact for training participants, corporate clients, and trainers.
• Manage training inquiries, registration processes, attendance tracking, certificates, and post-training follow-up.
• Ensure a high standard of client satisfaction through timely communication and efficient issue resolution.

Job Requirements
Education & Experience

• Bachelor's degree
• 4 - 5 years of experience in administration, operations, or training coordination.
• Experience in an HR training company, education provider, or professional development industry is highly preferred.
• Proven ability to manage complex operations and multiple stakeholders.

Skills & Competencies

• Strong planning, coordination, and project management skills.
• Excellent written and verbal communication abilities.
• High level of professionalism, integrity, and confidentiality.
• Solid problem-solving skills and ability to manage multiple priorities.
• Proficiency in MS Office, Google Workspace, and CRM/LMS systems.
• Exceptional attention to detail with a process-oriented mindset.
• Ability to work independently with strong self-management.

EA License No.: 96C4864 (LOH CHIANG SOON)
Reg. No.: R1873093

Skills Required