Job Description

Hybrid (Office & WFH), Day Shift. Safety and personal growth in a Great Place to Work-certified business. With Results Coaches, Chief Happiness Officers, and access to tech tools our developers built with the needs of virtual teams in mind.Your Benefits:

• Dual-monitor PC setup or laptop for your home.

• 7 Habits of Highly Effective People Training

• Your copy of "The 7 Habits of Highly Effective People" and "Little Black Book for Stunning Success"

• Exceed Institute - Training and tools to help you navigate life and build a rich and connected family life.

• HMO coverage from start date for you and one dependent, for free. With P200K coverage, private room, and P10K reimbursement for medications. You may enroll up to 4 additional dependents.

• 24/7 access to counselling support for mental health. Our Employee Assistance Program (EAP) will help you thrive amid parenting challenges, stress, or relationship issues.

• Free legal advice and financial consultations, also as part of the EAP.

• P1,000,000 Life Insurance coverage

• 10 days leave (Year 1), rising to 15 days leave after Year 1

• Welcome gift on your first day

• Monthly Discover You lunch (CEO presentation, leadership training, Values Awards)

• Monthly gratitude celebrations & Prizes (Trivia, Talent Night, Personal Development, Acoustic Nights)

• Welcome Tea with the CEO and work anniversary celebrations

• P10K referral bonus, plus a chance to win P20K

• Free coffee for our office-based team

Your Family's Benefits (Yes, that's right, we care about your family):

• 24/7 access to confidential counselling support for mental health for 4 family members. Our Employee's Family Assistance Program (EFAP) will help your loved ones thrive amid personal issues.

• Free legal advice and financial consultations for 4 family members, also as part of the EFAP.

• Free Telemedicine for 4 family members

• Personal invites for your family members to our monthly virtual events (and yes, they can win prizes, too)

• Project Next Generation - Online schooling support for your children, nieces, nephews, and cousins

• P10K referral bonus for your family members

Skills and Qualifications

• Excellent communication skills, especially written English.

• High attention to detail.

• Social media management is not a requirement but a plus.

• Tech-savvy and knowledgeable about Microsoft Office, Google Workspace, and Canva.

What You Will DoManage email boxes (5):

• Check all mailboxes 3 times per day (Beginning of day, midday, and before leaving).

• Ensure that all emails are attended to or forwarded to appropriate team members.

• Use Canva to brand images with logos, create basic signs or menus, update posts for social media, and resize graphics to fit other social platforms:

• Use only images, fonts and colors in the approved branding guide.

• Create images that are the correct sizes for each platform.

• Take all social media photos and add them to the client's Google pages:

• Ensure that all photos from Facebook and Instagram are added to the correct Google Pages for each location every week.

• Facebook (3 accounts)

• Instagram (2 accounts)

• Google Pages (4 accounts) Create Google posts:

• Create 1 new Google post for each Google Page weekly.

• Create 'Meet the Team' posts:

• Email a new team member to collect relevant information.

• Organize team member to supply a photo taken in uniform against a white car park wall.

• Create the post in Canva.

• Schedule an update every 6 months for each team member - approximately 40.

• Respond to customer reviews:

• Respond to each and every review on all platforms:

• Google, FB, Instagram, TripAdvisor

• Ensure 1- and 2-star reviews are responded to within 24 hours

• Ensure 1- and 2-star reviews are forwarded to the appropriate location manager within 24 hours.

• All 3-, 4- and 5-star reviews to be responded to within 3 working days, with pre-scripted responses.

• Update client's website (WordPress):

• Handle basic updates (example: menus) on an ad hoc basis.

• Handle chat bots:

• Set up a chat bot (using ChatFuel) for one of the client's brands. Collect answers to a set of initial questions in relation to the brand's functions.

• Handle Active Campaign:

• Clean up existing database of 18,000 contacts.

• Provide the client with a copy of all emails that are currently sent out from The Discovery Club, The Good News.

• Update changes introduced by the client in Active Campaign.

• Create new emails from time to time.

• Use the database to engage customers with one-off promotions or giveaways.

• Issue donation vouchers:

• Ensure all requests for vouchers that have come in via the inbox are acted upon.

• Complete monthly processes for one brand:

• Needs to be completed by the third business day of each month (figures from previous month). Process in ASK.

• Run sales reports for two locations.

• Create image from template in Canva.

• Take responsibility for data entry and cleaning.

• Some examples of projects that need to be started or completed are:

• Making sure the client's Chart of Accounts numbers and descriptions match across all 5 entities.

• Update all stock prices in Xero/Lightspeed (formerly Kounta):

• Obtain CSV sheet from supplier.

• Download the list from Xero or Lightspeed.

• Update prices.

• Upload updated CSV sheets.

• Receive purchase orders.

• Done via Xero for only one of the brands:

• Access Dropbox for copy of invoice.

• Adjust prices from invoice onto purchase order.

• Add invoice number to purchase order.

• Copy it to an invoice.

• Take charge of invoicing in Xero

• approve draft invoices or bills and allocate correct sales/purchase accounts to them.

• Process invoices from one entity to another.

About Your ClientYour client is a hospitality and catering business in Australia that believes in "keeping things local" and commits to growing meaningful relationships with their team, customers, and suppliers.Job Types: Full-time, PermanentSalary: Php30,000.00 - Php35,000.00 per monthBenefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative Assistant: 1 year (Preferred)

Language:

• English (Preferred)