Job Description

• Perform all administrative duties in support of day-to-day operations and assisting branch manager in daily operation. Ensuring all functions are carried out in accordance with standard operation Perform all administrative duties in support of day-to-day operations and assisting branch manager in daily operation. Ensuring all functions are carried out in accordance with standard operation procedures, protocols and time-scales, and reporting to the branch manager as necessary. Responsible for the students' enrollment rate. Lead receptionists to promote school courses and actively recruit new students for enrollment. Correspond with existing customers through phone, text messages, emails and letters. Act as a Safe Management Officer and assist in the implementation, coordination and monitoring of the system of Safe Management Measures at the workplace. Ensure the safety and appropriate behaviour of students at the centre. Responsible for course advertising materials and participate in marketing initiatives. Attend to walk-in customers and incoming phone/email/ enquiries. Process student registrations and payments. Follow up with the outstanding payment of students weekly. Educate centre receptionists in providing accurate and timely information and services to gain excellent feedback and parents satisfaction. Resolve parents' issues, complaints, problems with efficient to maintain a high level of customer satisfaction and quality of service. Responsible for the general maintenance of the school branch's facilities and logistics. Train, motivate and assign work to the centre receptionists. Support branch manager in providing the annual appraisal and work performance for centre receptionists. Coordinate with the Management to ensure smooth operation in the centre. Generate all daily, weekly, monthly reports to the Management. Attend all school staff meetings and training programmes. Perform any ad hoc basis duties as assigned by superior or management.