Job Description

The Lumeo Company, trading as HUMO is an early stage boutique social service agency based in Australia. We provide end to end suite disability solutions to clients, patients and agencies funded by the National Disability Insurance Agency.
Our current services include:

• Support Coordination (Case Management)
• Brokerage Services (Linkage and Outsourcing)
• Occupational Therapy
• Accommodation Services

As part of our expansion, HUMO is developing new business lines in:

• Dropshipping of disability, healthcare, and sensory equipment
• Digital support work and virtual assistance
• Provision of casual and part-time administrative support staff for sole traders and allied health professionals.

This full-time role supports HUMO's administrative, accounting, marketing, and operational activities across Australia and Singapore. The ideal candidate is proactive, detail-oriented, entrepreneurial, and comfortable working independently in a hybrid international setup.
This position combines administrative precision with business initiative, the officer will not only manage daily operations but also contribute to growth, partnerships, and lead generation efforts.
Key Responsibilities:
1. Administrative & Operational Support

• Provide comprehensive administrative support to HUMO's Australian teams.
• Manage documentation, contracts, and data entry for clients, suppliers, and partners.
• Coordinate appointments, schedules, and communications across time zones.
• Support rostering, onboarding, and coordination of support workers and contractors.
• Assist with procurement, logistics, and supplier coordination for dropshipping operations.

2. Accounting & Financial Administration

• Manage invoices, receipts, reimbursements, and payment tracking.
• Prepare monthly summaries, reports, and reconciliation documents.
• Support the Australian finance team with bookkeeping and compliance.
• Liaise with accountants to ensure adherence to both Singaporean and Australian financial standards.
• Assist in budget tracking and cost control across projects.

3.Client & Support Coordination Assistance

• Assist the Support Coordination team with follow-ups, weekly client check-ins, and progress tracking.
• Conduct reminder calls, gather updates, and ensure client needs are proactively addressed.
• Document all communications, case updates, and actions in the client management system.
• Coordinate between clients, service providers, and agencies to facilitate timely service delivery.
• Identify potential issues or barriers and proactively find solutions.
• Maintain confidentiality, empathy, and professionalism in all client interactions.

4. Marketing & Business Development

• Set up and manage HUMO's social media pages (LinkedIn, Instagram, Facebook, etc.).
• Develop, schedule, and post content aligned with HUMO's mission and brand voice.
• Conduct lead generation through research, outreach, and engagement.
• Perform cold emailing and calling to agencies, potential partners, and suppliers.
• Negotiate vendor and partner rates to secure better commercial terms.
• Track engagement data and recommend improvements for digital and partner outreach.

5. Partnership & External Liaison

• Liaise with Australian and international agencies, suppliers, and service providers.
• Coordinate between internal departments and external stakeholders for smooth operations.
• Support partnership onboarding, drafting agreements, and maintaining vendor relationships.
• Represent HUMO in professional and administrative communications with agencies and contractors.

Requirement

• Diploma in Business Administration, Accounts, Marketing or Secretarial Services.
• Minimum 2-3 years of experience in administration, finance, or client service (experience in disability or healthcare sectors preferred).
• Understanding of support coordination or case management processes is an advantage.

Remuneration and Perks

• Permanent full-time role with a 2-month probation (3 weeks training + 3 weeks independent work) and 1-month notice period
• Salary: SGD $800/month during probation, then $1,200-$1,500/month after confirmation
• Pay review every 6 months, with potential 2-5% discretionary increase based on company growth
• Performance incentives: Quarterly bonus ($50-$300), commission (5-10%) on first month earnings on new contracts closed and paid, and retainer bonus of $100-500 for clients retained or renewed after 6 months
• Annual bonuses: 13th-month bonus (1.5x-3x monthly pay) based on performance and company results
• Flexible, remote/hybrid work with growth opportunities in a purpose-driven social impact agency.

Application Instructions
Please drop me an email at or send a TextCV through Internsg.

Skills Required