Job Description

Job PurposeThe Administrative Officer will be responsible for supervising and guiding the team members in the PSM reconciliation, card ticketing operations and PTC fare evasion administration functions for NSEWL, CCL and BPLRT. The role shall also perform and manage cash float reconciliation function. The role is expected to provide operational reporting and updates of the functions to Manager, Revenue Operations.ResponsibilitiesAdministrative Officer duties and responsibilities are as listed below. Note that the list is not comprehensive and related duties and responsibilities may be assigned from time to time.Supervise and guide administrative officers in the following functions for NSEWL and CCL:

• Reconciliation of cash returned to cash handling contractor against PSM shift-end reports.
• Raise any cash or card discrepancies to Supervisor for follow-up with stations or cash handling contractor.
• Generate monthly PSM report and other monthly statistics on related operations.
• Reconciliation of ticketing machine receipts.
• Reconciliation of refund letters.
• EZ-Link card sales reconciliation.
• Reconciliation of Penalty Fee and Notice of Offence collected by stations and report to Mgr. Revenue Ops.
• Tabulate Fare Evasion statistics to Authorities.
• Perform periodical updates to work instructions, circulars and Automatic Fare Collection Manual.

Perform the following function for:

• Perform monitor cash float ordered by stations for NSEWL, CCL and BPLRT.
• Perform reconciliation for cash delivered to/collected from stations (NSEWL & CCL)
• Liaise with station staff and cash handling contractor on cash orders and reconciliation matters.
• Escalate/Raise defects on internal systems used for cash handling matters.
• Main lead for section in the implementation of Advanced Stations Operations Management System for Fare Systems Department (ASOMS)

Qualifications & Work ExperienceQualifications and work experience include:

• GCE \'A\' level / Diploma
• Experience in cash reconciliation or financial accounting

SkillsTechnical skills include:

• Proficient in Microsoft Office (Excel, PowerPoint and Word)
• Good with numbers and basic understanding of financial accounting processes
• IT savvy with enterprise systems and digital systems

Generic skills include:

• Excellent multitasking skills
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Meticulous and able to work under stress and tight deadlines.
• Great interpersonal and communication skills

About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation