Job Description

Responsibilities:

• Attend to phone/emails and enquiries from customers.

• Liaise with customers on new application and/or renewal of Tenancy Agreement.

• Liaise with customers on termination such as deposit refund form, check out of workers.

• Application and renewal of customers\xe2\x80\x99 Tenancy Agreement.

• Liaise with customer on new tenant procedures such as GIRO application, check-in forms.

• Building rapport and developing good relationships with customers.

• Perform administrative duties such as data entry to the Navision, handling emails, faxes, etc.

• Use NAV software for workers check in/out, generate billing summary, print invoices etc

• Constant updating in NAV system (Create customers\xe2\x80\x99 code, add service list, create rooms, Create reservation, etc

• Update weekly marketing report to Management.

• Follow-up & monitor on outstanding payment with customers.

• Update and check outstanding payment data spreadsheet daily or weekly.

• Issuing Tenancy Agreement, IRAS stamping

• Update check-in /out form and workers\xe2\x80\x99 information into NAV system

• Invoicing such as check billing, generate recurring billing, print of invoices from the NAV System.

• Issuing of correspondences to customers such as Termination letter, Billing agreement, New Tenant Letter, Chasing payment letter etc.

• Daily coordination with Dormitory operation teams and provide support to operation team when necessary.

• Provide administrative support to account department

• Maintain inventory of office stationery

• Proper filing to be done

• Support the marketing team in administration aspects when necessary

• Issue quotation on behalf of marketing

• Source quotation from suppliers

• Sales & Marketing- Advertising/Media/Brochures/Website

• Check Occupancy Record upon receiving from operation team on a weekly basis.

• Any other admin works deem necessary