Job Description

About Us

Located at Lifelong Learning Institute in Singapore, Vertical Institute prepares individuals for the jobs of tomorrow by delivering in-demand skills through practical, industry-relevant training that drives real career outcomes. To date, Vertical Institute has trained over 40,000 learners, supporting professionals at different career stages as they upskill and stay competitive in a fast-changing economy.

The institute offers a broad range of courses spanning technology, data, AI, digital disciplines, and essential workplace skills, combining hands-on learning with real-world applications. Vertical Institute is accredited as an Approved Training Organisation (ATO) by SkillsFuture Singapore (SSG) and The Institute of Banking & Finance Singapore (IBF).

Our mission is to empower professionals with practical, in-demand skills that stand the test of time, helping them adapt confidently as industries and roles continue to evolve.

Roles & Responsibilities:

Respond to student inquiries and concerns promptly, ensuring a smooth and positive admissions experience. Support the delivery of online training courses, helping trainees with attendance, assessment requirements, and capstone project submissions. Coordinate with course trainers and teaching assistants to provide training and learning support. Source and engage passionate instructors to join our teaching team. Manage class group chats, addressing trainee questions and offering support when needed. Gather and analyze trainee feedback on courses. Implement improvements based on feedback to enhance the learning experience. Work closely with trainers and teaching assistants to continually elevate student learning outcomes. Prepare certificates for students upon course completion. Handle student requests related to reassessment, deferment, program changes, and withdrawals. Follow up on outstanding matters after programs to ensure excellent customer service. Represent Vertical Institute at events, seminars, and webinars, demonstrating enthusiasm and knowledge about our offerings.

Requirements:

Bachelor's degree or equivalent experience in a related field. Proven experience in admissions or customer service, ideally within the education sector. Excellent written and verbal communication skills. Genuine passion for technology and education. Highly organized and detail-oriented. Strong interpersonal skills with the ability to connect and build rapport. Experience with CRM tools or data analytics is an advantage. Positive attitude, integrity, and drive for excellence. Self-starter who thrives in a fast-paced environment and embraces new challenges.
Job Type: Full-time

Work Location: In person