At Zest Clinic we take pride in creating one of a kind wholistic aesthetic and wellness treatments. Our expertise in Medical Aesthetics, Sports medicine and Pain management, Women\xe2\x80\x99s Health and Wellness, Men\xe2\x80\x99s Health and Metabolic Health places us in a position to offer all round healthcare. With a collective experience of over 2 decades, our doctors are renowned for Signature injectable and combination laser treatments. Our doctors are well known for their skill in different injections including fillers and botox. We specialized in Medical Aesthetics including Laser skin treatments, Chemical peels, Laser hair removal, Skin tightening, Cosmetic Injectables, Body treatments, and Hair loss treatment. We offer the highest quality treatments at reasonable prices. Using medical-grade technology and facial analysis techniques, our team of Doctors and Therapists will create a bespoke treatment program for each and every customer. Our clinic is equipped with world class machines and products to deliver results consistently, leading to a loyal base of customers.

Primary Objective of the Role

This position is responsible for providing quality treatments and customer service to clients and assisting in the day-to-day operations of the clinic.

Success will be measured by:

• Customer satisfaction (measured by the Net Promoter Score \xe2\x80\x98NPS\xe2\x80\x99)

• Achieving sales and service targets
  

WHY JOIN US?

Job Type \xe2\x80\x93 Full-time (Permanent)

Basic Salary Range + Sales Commission + Service commission+ Product Sales Commission Pool

Work Schedule

• 5.5 days per week

• Monday to Saturday (1 Off day based on schedule on weekdays)

• 10am to 8pm

• Sunday is the rest day

• Clinic is closed on Sunday and Public Holidays
  

This may be subject to change from time to time, depending on the operational needs of the Company or shopping mall.

Annual Leave Entitlement

\xe2\x80\x93 14 days per annum


Other Benefits

• Employee Discounts and Medical Benefits
  

Work Location \xe2\x80\x93 Marine Parade

Responsibilities - Key Duties

Customer Service

• Working as part of a high performing team, ensure customers are your priority at every point of contact: Telephone conversations, Reception, Treatments

• Treat every customer genuinely with care regarding their concerns and treatment results

• Manage and maintain client appointments and information

• Follow our mission to create tailored beauty results for every client

• Ensure all customers information are current and accurate
  

Clinic Operations

• Record and reconcile all transactions: Credit Card Payments, Cash, Gift cards

• Report discrepancies

• Maintain clinic rooms and reception

• Perform opening and closing procedures

• Manage stock and consumer items and replenish as required
  

Treatments

• Focus on upselling and cross-selling: Promotions, Pre-payment options

• Consult with clients regarding treatments, risks, pre and post care and escalate for a second opinion if necessary

• Conduct treatments including but not limited to; LED, Laser Hair Removal, Laser Skin Treatments, Skin Treatments, Body Treatments

• Discuss pre and post care with clients

• Current knowledge of payment and/or promotions

• Superior treatment service every time to the treatment guidelines

• Treatments are performed safely to guidelines at all times

• Laser skin treatments including, skin rejuvenation, skin tightening, hair growth, superficial vascular lesion treatment, superficial pigmented lesion treatment, flushing, acne and acne scar treatments.

• Skin treatments include skin peels, signature facial treatments, BBL skin tightening, microneedling, dermal rolling, and needless skin boosters.

• Treatment\xe2\x80\x99s parameters are identified with correct laser settings at all times.
  

Qualifications

• Advanced/Aesthetic Skin qualifications highly regarded

• Qualifications in beauty industry and/or relevant tertiary studies (nursing, working towards beauty qualifications, vocational certificates) considered.

• Relevant certifications include ITEC / CIDESCO / ITEC etc.
  

Experience

• Minimum 1 year medical aesthetic clinics or beauty industry experience

• Laser, skin, and body treatment experiences highly regarded

• Successfully achieving sales targets
  

Skills and Competencies

• Passionate about the hair and beauty industry

• Skin assessment and treatment skills

• Sales orientated

• Self-motivated to achieve targets

• Customer centric

• Consultation skills to determine client requirements

• Professional and ethical

• Accountable

• Organised and diligent with a continuous improvement mindset

• Calm under pressure

• Outstanding presentation and communication skills

• Passion for ongoing learning

• Friendly and approachable

• Team oriented
  

Special Requirement of the role

• Comfortable performing all laser hair removal and skin treatments on men and women

• Presentation and attire as per company policy. Scrubs would be provided.
  

Basic Salary : $3,500 - $4,500 per month

Benefits:

• Employee discount

• Parental leave

• Professional development
  

Supplemental pay types:

• Commission pay