After Sales Service Manager – Passenger Vehicles
SG, Singapore
Job Description
We are representing a leading Chinese automotive group that is expanding its presence in Singapore. As their recruitment partner, we are supporting them in hiring top talents across engineering, production, quality, and after-sales functions. This is an excellent opportunity to be part of a globally recognized automotive company at the forefront of innovation and growth.
As
After-Sales Service Manager
, you will lead after-sales operations across dealer and service networks, ensuring customer satisfaction and operational efficiency.Key Responsibilities:
Establish KPIs for dealer service centers (CSI, TAT, warranty cost). Manage warranty claims, validation, and recovery processes. Plan and optimize spare parts distribution. Deliver training programs for dealers and service staff. Provide field technical support for escalated service issues.
Requirements:
Bachelor's in Automotive or Business Management. 5+ years' experience in after-sales/service network roles. Strong communication and leadership skills. Familiarity with DMS and warranty management systems.
Preferred Qualifications:
EV after-sales experience (battery warranty, high-voltage systems). Multi-brand dealer management experience.
Please note: This is a client role managed by Octomate Staffing Pte Ltd.
Recruitment services are provided by:
Octomate Staffing Pte Ltd
EA Licence No.: 23C1980
EA Personnel: Zachary Ng (Registration No.: R1875657)
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Job Detail
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Job IdJD1627324
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned