Job Description

Company Description

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You\'d be surprised how far we\'ll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.



Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Ocean Import department

In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general Ocean Import operations.

Daily Duties

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system as per OPS.
• Track and Trace Ocean Import files as required - either internally via expo or systems, or externally via websites or telephone ensuring the correct shipping details are reflected in the Expeditors system.
• Use workflow monitors and expo branch reporting to manage daily shipments.
• Ensure freight availability is advised to the customers/brokers no later than the same day of the event.
• Ensure all Ocean Import freight/handling charges are entered into CFIT no later than 3 days of service completion.
• Meet compliance at all times to regulations including compliance with OPS, external government regulations or customer policies.
• Ensure all customers standard operating procedures are followed and changes updated in SOP (with guidance from Supervisor/Manager).
• Overseas communications, timely responses to emails and requests are replied to as per the Expeditors communication standard.
• Interact with customers in arranging their international shipments, meeting customer service expectations.
• Review daily downloads and "LOG" new files, checking GCI and shipment details.
• Shipping line (including Coloaders) invoices are paid no earlier that 3 days prior to the estimated arrival date of the vessel as per OPS.
• Checking of the freight collect, origin and destination charges that are on the house file against the quoted rates in the SOP. Any discrepancies are resolved with the assistance of the customer service or sales team - prior to arrival. Escalate to Supervisor/
• Manager in those instances where it is envisaged resolution cannot be achieved within the required time frame.

Weekly Duties

Contribute effectively to weekly/monthly department meeting.

Monthly Duties

Maintain training requirements to ensure monthly (4.33 hours) and annual hours (52 hours) are achieved.

Other

• Understand department process flow and constantly look for areas of improved efficiency.
• Respond to requests for proposals, quotations or information timely, in conjunction with Ocean Import Manager
• Take an active role in transitioning new business
• Assisting with the service to the front counter and answering of the phone
• Other duties or tasks as directed by the Ocean, District or other management

*In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general import operations.

Qualifications

Tertiary Education. Computer literate.

Shipping and consolidation knowledge is an advantage.

• Competent use of Expeditor\'s Computer system
• Administrative tasks, including, but not exclusive to scanning and printing.
• Competent and courteous communication and phone manner
• Efficient Time Management
• Problem solving ability.
• Attention to detail.
• Versatility, to be able manage multiple tasks.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Expeditors