Agent
Singapore, Singapore
Job Description
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
To perform all customer services activities and operations of assigned customer's account as to achieve 100% customer service satisfaction.
- Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing and filing.
- Handle all customers' feedback, requests and complaints effectively and escalate/ report to superior accordingly.
- Perform and dispatch all invoicing/billing to customer on time
- Ensure accuracy and proper maintenance of inventory in systems.
- Collect and compile date for measurement of key performance indicators
- Maintain a current and accurate procedures manual that details the processing requirements for each account.
- Maintain proper documentation of paperwork associated with orders and accounts.
- To take up additional tasks as required meeting the Department needs.
Qualifications
Minimum Tertiary Education with at least 1 year of working experience in service industry. Knowledge of warehousing and logistics operation is an advantage. Without relevant industry experience may apply
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Job Detail
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Job IdJD983385
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned