Job Description

It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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As the Operations Manager for our Asia Pacific Control Tower, you'll play a key role in driving operational excellence and ensuring a best-in-class customer experience across the region.
How you create impact

• Lead and develop a high-performing team to manage live aviation jobs, ensuring seamless coordination and on-time delivery.
• Oversee daily control tower operations -- maintaining real-time visibility, proactively resolving exceptions, and ensuring all service level commitments are met.
• Collaborate closely with airlines, logistics partners, and internal teams to deliver smooth cargo handling and strengthen network reliability.
• Monitor performance through data and KPIs, identifying opportunities for process and cost improvements.
• Partner with Sales, Business Development, and Quality teams to support customer onboarding and continuous service enhancement.
• Contribute to Sterling's growth in APAC by implementing network strategies that scale operations and reinforce our position as a trusted aviation logistics partner.

What we would like you to bring

• Proven experience in operations management, customer relationship management, or control tower leadership, ideally within aviation or logistics.
• Strong strategic and analytical thinking -- able to interpret performance data and translate insights into improvement actions.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional and global teams.
• A passion for developing people and building a culture of accountability, agility, and continuous improvement.
• The ability to manage multiple priorities under pressure while keeping customer satisfaction at the forefront.
• Knowledge of quality assurance or incident management processes will be an advantage.

What's in it for you
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Skills Required