Job Description

CUSTOMER SERVICE AGENT (AIRPORT) - Contract

UP TO $2,450 per month (1 year contract, renewable up to 3 years)
1) Handling Check In duties.

- Check and ensure that flight tickets and travel documents are valid for flight

- Weigh and tag passengers' luggage.

- Processing and issuing of boarding passes

- Ensure that passenger faces match passport photographs.

- Ask passengers 5 security questions pertaining to checked baggage

2) Departure/Arrival Gate Duties

- Ensure boarding pass information is accurate, passenger faces match their passport photographs and passenger's name on passports tally with boarding passes for departure flight

- Escort / lead arriving passengers from aircraft to Arrival Gate and departing passengers from the Departure Gate to the aircraft

- Assisting passengers with special needs

- Direct disembarking passengers to respective areas such as immigration and baggage collection belts

- Assist passengers with missing or damaged baggage claims

3) Lounge F&B Assistance

- Keeping tables and service area clean

- Ensure food is constantly being topped up.

- Maintain hygienic food service techniques during service.

- Meet / Greet passengers and crew at Reception.

- Responding to requests and/or queries from passengers, crew and Ground Handling Agents

4) Other miscellaneous duties when assigned

Shift Schedule: 5 work days, 2 days OFF

Timings:

0615 - 1815hrs

0730 - 1930hrs

Requirements:
- Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)
- Able to stand long hours
- Positive attitude with excellent customer service skills
- Good communication skills and command of English
- Possess basic computer skills

Job Type: Contract
Contract length: 12 months

Pay: Up to $2,450.00 per month

Work Location: In person