Job Description

Do you aspire to work in the World\'s Best Airport?

Join us today to create memorable travelling experiences, deliver excellent customer service and supporting the overall productive and efficient airport operations!

Job Scope

• Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries, feedback and proactively proposing solutions to assist them on their needs

• Perform end-to-end Lost and found duties, includes attending enquires, generating lost enquire report or found reports, assist with claimant and reconciling processes

• Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases

• Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options. Assist with queue combing at various key touch pointes and coordination with relevant airport partners

• Respond to all enquiries from all of CAG\'s official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries (including Lost & found) and feedback (i.e compliments, complaints, suggestions etc.) from CAG\'s official feedback channels into CAG\'s CRM

• Conduct first level fact-finding from customer and categories all feedback and enquiries, and route the cases to the respective departments, track the follow up and case closures

Requirements

• Good team player, possess a cheerful personality
• Positive attitude, good communicator, inter-personal skills to interact with passengers
• Able to work in a fast pace challenging environment
• Able to work on shifts (including Weekends and Public Holidays)
• Able to start immediately or within short notice

Salary, Working Hours:

• Monthly Salary up to $2,200 (Basic + Allowances + Incentives)
• 8am - 8pm / 8pm - 8am (Shift: 2 Work, 2 Off)
• 5:30am - 3:30pm / 3pm - 1am (Shift: 4 Work, 2 Off)

Please message 92335025 for more information.

We regret that only shortlisted candidates will be contacted.

June Lee Yue Qing (R1874679)

Just Recruit Singapore Pte Ltd (EA12C6295)

Additional Information

Career Level

Entry Level

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

Just Recruit Singapore

Expanding Opportunities

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Looking for the right candidate?
Come Just Recruit!

Here at Just Recruit, we only offer the highest quality jobs matching service for both employer and job seekers. We dedicate our team to provide our speciality in getting you the best match.

As we believe, only with the right man on the job, makes everyone happy.

JustRecruits.com.sg had already built rapport with several coroporates.
We welcome all job seekers to contact us and we will be on our best to match you your perfect job!

We Offer Our Client - Permanent Staff / Temporary/Contract Placement / Payroll Outsourcing / Foreign Recruitment

Additional Company Information

Registration No.

201219780Z

EA No.

12C6295

Company Size

1 - 50 Employees

Average Processing Time

6 days

Industry

Human Resources Management / Consulting

Benefits & Others

Miscellaneous allowance, Medical, Vision, Regular hours, Mondays - Fridays, Formal (e.g. Shirts + Ties)

Specific Location

Changi Airport

Singapore Post