Job Description

Core Responsibilities:

• Supervise operations in assigned terminal during shift duty.

• Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.

• Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.

• Ensure intra-terminal and/or inter-terminal trolley transfers.

• Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.

• Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.

• Attend to customer complaints and escalation when required.

• Assist Duty Manager with routine and incident/accident reports.

• Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

• Undertake other airport operations/service improvement projects when assigned.
  

• Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.

• Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.

• Conduct scheduled coaching session with direct reports

• Covering TMC duties as and when assigned.
  

• Diploma in Science/Engineering/Supply Chain or equivalent preferred

• Minimum 2 years of supervisory experience in operations functions.

• Confident in dealing with staff across all ages.

• Possess excellent interpersonal, communication and organizational skills.

• Adaptable to change and a good team player.

• Able to work on Shift Duty.

• Microsoft Office proficient

• Able to obtain an Airport Pass (Airside)

• Familiarity with Changi Airport terminal operations will be an added advantage