Job Description

We are seeking motivated and technically skilled Application Support Engineers to join our AMH (Alliance Messaging Hub) support team. The successful candidate will be responsible for maintaining, troubleshooting, and supporting AMH and related payment systems, ensuring smooth message flow, operational stability, and compliance with SWIFT messaging standards.


This role involves close collaboration with operations, infrastructure, and development teams to ensure continuous availability and performance of mission-critical payment applications.





Key Responsibilities:


Provide Level 2/Level 3 support for AMH (Alliance Messaging Hub) and related payment systems. Monitor message flows and application performance; proactively identify and resolve issues to minimize downtime. Perform daily health checks, system monitoring, and operational validations for AMH components. Troubleshoot and resolve SWIFTNet, XML, FIN, and ISO20022 message-related incidents. Analyze application logs, identify root causes, and perform system restarts or configuration changes as required. Deploy patches, hotfixes, and configuration updates in coordination with release and infrastructure teams. Support incident management, problem management, and change management processes adhering to ITIL standards. Liaise with internal stakeholders (business operations, developers, infrastructure) for issue resolution and improvements. Maintain up-to-date documentation on system configurations, incident resolutions, and operational procedures. Participate in weekend or after-hours support rotation when required (production support model).

Skills Required

Hands-on experience in application support (L2/L3) for financial or payment systems. Strong experience with AMH (Alliance Messaging Hub) and SWIFTNet operations. Good understanding of SWIFT messaging standards -- FIN, XML, ISO20022, and related schemas. Proficiency in Linux/Unix environments -- scripting (Shell, Bash, etc.) and log analysis. Experience in troubleshooting application and integration issues in payment or messaging systems. Familiarity with change management, incident, and problem management processes (ITIL framework). Strong analytical and problem-solving skills, attention to detail, and ability to work under pressure. * Excellent communication skills and ability to work effectively with cross-functional teams.