Job Description

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world\'s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit



The incumbent will be providing support on data management and administration to ensure effective outreach and operations of the department. He/she is responsible for overseeing the collection, organization, and maintenance of alumni data to effectively manage and strengthen relationships with the alumni. The role involves managing databases, coordinating outreach/communication efforts and providing administrative support to the alumni relations team.

The ideal candidate should have strong attention to detail, excellent organizational and communication skills, and be proficient in using database systems and technology.

• Maintain accurate and up-to-date alumni records in the database, including contact information, employment details and other relevant data
• Develop and implement data entry protocols and procedures to ensure consistent and accurate data management
• Utilize alumni database systems (e.g., CRM platforms) to manage and retrieve alumni data efficiently
• Manage alumni mailing lists, distribution and track engagement metrics
• Generate reports and analytics on alumni engagement, demographics and giving patterns for strategic decision-making
• Troubleshoot technical issues related to the database and liaise with IT support if required
• Stay informed about new database features and technologies to optimize data management processes
• Assist in the development and execution of communication efforts to engage and connect with the alumni
• Collaborate with the alumni relations team to create and distribute newsletters, event invitations and other targeted communications
• Provide general administrative assistance to the alumni relations team, including scheduling meetings, preparing agendas and maintaining files and records
• Manage alumni-related budgets, expenses and financial transactions
• Respond to alumni enquiries and provide support in a timely and professional manner
• Contribute to the development and maintenance of alumni-related policies, procedures and guidelines

Qualifications

• Bachelor\'s degree in a relevant field
• Prior experience in data management, preferably in an alumni relations or advancement office
• Proficient in using database management systems and CRM platforms (e.g., Salesforce, Raiser\'s Edge)
• Strong analytical skills to generate reports and analyze alumni engagement data
• Excellent attention to detail and accuracy when handling large volumes of data
• Exceptional organizational, time management and multitasking abilities
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse stakeholders
• Proficient in using email marketing tools, event management platforms, and Microsoft Office Suite
• Familiarity with privacy regulations and data protection practices is a plus
• Able to work independently, as well as collaboratively in a team-oriented environment

(Appointment job grade will commensurate with the selected candidate\'s experience)

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department : Dean\'s Office (BIZ)

Employee Referral Eligible: No

Job requisition ID : 20660

National University of Singapore