Job Description

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Join the Anti Scam Unit to proactively identify at-risk customers and stop malicious actors misusing bank facilities. Make a real impact by preventing harm, supporting vulnerable customers, and disrupting scam operations while collaborating with internal and external stakeholders.
How you succeed
Be proactive in identifying at-risk customers and preventing mule activity. Build strong relationships with internal teams, regulators, and external partners. Use your expertise to protect customers and uphold the bank's trusted reputation.
What you do
Provide 24/7 support on rotational shifts to combat scams. Monitor and analyze scam trends to inform our Anti-Scam strategies. Develop and implement Anti-Scam initiatives. Collaborate with law enforcement and analyze scam cases. Identify risks, manage special projects, and coordinate fraud intelligence with the Singapore Police Force Anti-Scam Centre. Office may be at Police Cantonment Complex.
Shift Hours (3 rotating shifts):

• Shift 1: 8:30 AM to 6:00 PM
• Shift 2: 2:30 PM to 12:00 AM
• Shift 3: 11:30 PM to 9:00 AM

Who you work with
Group Legal & Compliance takes care of integrity and ensures compliance with all rules and regulations, developing the policies and procedures that manage and mitigate risk. In an evolving world where we're actively driving digital transformation, it's no easy task. But we thrive on the challenge because we're future-ready and focused on driving change.
Who you are
Commit to 3 rotating shifts.
Experience in fraud risk management or scam handling is a plus.
Investigative skills (interviewing, report writing, evidence gathering) preferred.
Knowledge of cyber fraud, social engineering, and financial services (consumer/corporate banking).
Intermediate skills in Microsoft Office and project management tools.
Confident, professional, independent, resourceful, with high integrity.
Strong interpersonal, analytical, organizational, and communication skills.
Adaptable to a fast-changing digital environment.
Proficient in primary workplace languages; additional languages advantageous.
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Skills Required