Analyst, Account Services Management
Singapore, Singapore
Job Description
You will:
- Ensures consistent communications between sales, technical support as well as other teams. Also responsible for communication to the customer and their management.
- Helps coordinates the processing and implementation of all service related changes, including changes related to customer requests, Field Change Order (FCO), EMC Technical Advisory (ETA), and reconfigurations.
- Maintains awareness of all service matters.
- Coordinates service activities with the account team and ensure all customer needs and expectations are met.
- Participates in Root Cause Analysis including incident and problem management activities.
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Graduating in 2022 from a Bachelors' degree
- Communication skills both written and verbal
- Customer focused mindset
- Able to and interested in working in a collaborative environment
- Crisis management skills, assessment skills
- Previous internship experience in an IT Services environment
- For Campus hiring
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Job Detail
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Job IdJD1019998
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned