Job Description

Employment Type: Permanent
Contract Duration:At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees\' wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.About the team you are joiningReporting to the Manager, Agency Settlement Risk, the incumbent will be responsible for executing the risk management process for the assigned countries within the Global Delivery Center (GDC).What your day would be like

• Responsible to conduct the monthly monitoring of agents\' Financial Security amounts versus amount sales at risk.
• Coordinate Financial Review process for Passenger and Cargo Agents including review results, communicate with both Agents and the Global Financial Assessor and follow-up on results requirements.
• Manage all Financial Securities\' related processes including request for provision, encashment, increase, reduction, renewal and release of bank guarantees, liquidations and DIP claims.
• Build full knowledge of IATA\'s Resolutions, Cargo and Passenger Local Financial Criteria and SOPs to guarantee compliance.
• Prepare regular and ad-hoc reports and dashboard analysis.
• Communicate with external stakeholders including banks, financial assessors, insurance companies and law firms.
• Work with the Global Team on creating and improving PowerBI Risk dashboards to adapt to current risk requirements.
• Participate in Global Initiatives to improve our Global risk processes.
• Provide support to agents and field offices on all risk management related matters.
• Follow up the Risk alerts generated by risk monitoring systems and tools and proceed with the necessary risk mitigation actions towards identified agents.
• Recommend the suspension process when ISS participants do not meet their obligations.

We would love to hear from you if

• You have a university degree ideally in business administration or a related field.
• Three (3) years\' of professional experience in a business support function, preferably in a multicultural/commercial environment.
• Experience within the air transport or travel industry would be an advantage.
• Good grasp of accounting principles and financial analysis.
• Excellent IT skills, particularly MS office and Excel; proficiency in Customer Relationship Management Tools are an asset.
• Experience in AWS Athena (advantageous).
• Experience in Power BI and Power Automate (Advantageous).
• Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics.
• Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up.
• Good interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds.
• Fluency in English (written and spoken); knowledge of two or more other languages will be an additional asset.
• Current residency and work authorization in Singapore.

Travel Required: NLearn more about IATA\'s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!

IATA