Job Description

Analyst - Application Management System - SG

Who We Are

Deloitte Consulting Southeast Asia (SEA) is the largest consulting practice in Southeast Asia, with more than 2500 professionals across 8 geographies - Brunei, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam.

Our seamless regional set up provides our consultants with geographic mobility and exposure to diverse industries, people, and projects. We help our clients tackle some of the most complex problems in the world, providing end-to-end strategy, implementation, and operational solutions to first tier national players, MNCs, and Fortune 500 companies.

If you love challenges and value making an impact, we welcome you to apply!

What We Offer

We offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Regardless of your aspirations, Deloitte offers you a highly inclusive and collaborative workplace with unrivalled opportunities to realise your full potential.

At Deloitte Consulting SEA, we are committed in providing you with the opportunity to:

Excel - Hone technical as well as leadership skills and make an impact by solving complex client problems

Grow - Grow your career by laying out multiple learning pathways and a clear progression path

Network - Meet and work with a diverse and iconic network of international colleagues and clients

Belong - Be a part of an inclusive community that respects diverse backgrounds, voices and interests

Harmonise - Experience an understanding working environment that prioritizes personal well-being

Work you will do

We strive to provide excellent support delivery services to our Clients in the SEA region. Our aim is to help our clients overcome these challenges to improve application performance and achieve better business results. We provide a flexible structure that enables businesses to fine tune application management services (AMS) to their IT and business objectives. We want vibrant, creative, flexible and driven team members to help us build and grow our KL Center together. Let\'s work hand in hand to be recognized as a Trustworthy Partner in AMS services in the South East Asia region!

Key Responsibilities:

Managing internal and external stakeholder communications

Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract

Providing progress and status reports at regular intervals to the client

Responsible for escalation Management on aging tickets or any issues arises

Reviewing the solutions proposed by the team personnel before these are presented to the client

Proposing process improvement by surfacing functions and/or processes and propose how these functions can be fine-tuned and/or redesigned to serve the client\'s needs better

If you are someone with:

Fresh graduate with Bachelor\'s Degree in any discipline

Good spoken English and an added advantage if other languages are known

Good analytical thinking and ability to engage stakeholders

Pro-active and willing to own task assigned

Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business

#LI-LC

Requisition ID: 99523

In Singapore, the services are provided by Deloitte and other related entities in Singapore("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

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