Job Description

Role Overview:This role will support the Head of Finance and Strategic Planning to drive a data-driven approach in Customer Centre\xe2\x80\x99s (CCTR) key metrics reporting, be involved in strategic business planning to support the agenda of CCTR\xe2\x80\x99s Overall Transformation Strategy, and optimization of CCTR\xe2\x80\x99s budget and expenses.Key Responsibilities:Financial Management & Analyses\xc2\xb7 Collaborate closely with Group Finance partners to ensure timely and accurate submission of monthly spending forecasts & reports, with efficient and effective management of CCTR finances; minimal expense gaps/risks highlighted\xc2\xb7 Actively oversee and monitor Centre\xe2\x80\x99s financials forecast vs actual spend, through financial data analysis and close collaboration with CCTR stakeholders on expense dependencies\xc2\xb7 Support Financial duties involving write-offs/write-backs, accruals and oversight of Cost Allocation for the Centre under the NCA Framework\xc2\xb7 Continuously strengthen financial forecast by validating historical performance against forward assumptions, financial analyses to drive further expense optimization for the Centre.\xc2\xb7 Robust reviews of GLAO reconciliation process for SGCCTR; timely monthly financial reconciliations to minimize GL breaks\xc2\xb7 Support the Head of Finance and Strategic Planning to oversee & conduct the annual Budget exercise for the Centre, and perform any ad-hoc secure transfer of budget from business units in situations of unbudgeted expenses/headcount\xc2\xb7 Collaborate with Regional Customer Centre team/counterparts to drive governance of Customer Centre\xe2\x80\x99s overall financials performance and oversight of Regional CCTR plan during annual budgeting cycle as wellKey Metrics Governance\xc2\xb7 Oversee data reporting needs for the Centre; support recurring (weekly/monthly) Management reporting for Key Metrics \xe2\x80\x93 to internal and external stakeholders\xc2\xb7 Responsible for collecting relevant reports, analyzing raw data and delivering executive-ready qualitative and/or quantitative reports to support operational reviews in CCTR\xc2\xb7 Collaborate with CCTR Data Governance team & T&O Data Chapter to enable diagnostic insights to Key Metrics trend, reporting on insights obtained to support senior management on business strategies\xc2\xb7 Drive alignment and automation of the generation of the various metrics for CCTR to develop cross-functional reports; Partner all sections to provide insights from Business perspective\xc2\xb7 Review and optimization of inefficiencies in reporting journeys within CCTR\xc2\xb7 Collaboration with Regional Customer Centre team/counterparts for reporting and alignment of SG CCTR\xe2\x80\x99s key metricsStrategic Planning\xc2\xb7 Support Head of Strategic Planning in the management of the overall Transformation Strategy and strategic goals for SG CCTR with responsibilities in the co-ordination with all POs for progress updates and preparation of management updates\xc2\xb7 Management & oversight on CCTR Scorecard & KPI performance (SG and Regionally)\xc2\xb7 Working with Senior Management to develop materials for strategic reviews using data-driven storytelling to drive improvements in the business operations; support reviews of business processes & developing optimization strategies for the Customer Centre key functions\xc2\xb7 Involves proactively alerting management of any potential service risks, based on agreed KPIs and targets\xc2\xb7 Oversee and facilitate AGILE/Project Forums/Business Reviews for the Centre (end to end)Requirements:

• Related Diploma/Degree in Banking and Finance OR Relevant experience in Finance or Accounting field for 2 years
• Relevant experience in Business planning and/or data reporting; creating detailed reports and preparation of presentation reviews
• \xc2\xb7 Good to have related experience in process improvements, AGILE methodologies, project management and leading change management
• Business Knowledge or prior experience in the consumer banking/customer center area would be advantageous

Highly driven and meticulous with an eye for detail, and possessing good organizational capabilities * \xc2\xb7 Structured individual with good time management to oversee/ manage or prioritize multiple timelines across different tracks and align with the Customer Centre\xe2\x80\x99s strategic priorities

• High conceptual problem-solving and quantitative analytical aptitudes; able to perform data story-telling / data design in a variety of formats to illustrate insights obtained
• Excellent Written skills to support report reviews
• Excellent interpersonal and communication skills and comfortable to lead discussions and run presentations
• Keen learner, self-starter, independent and be able to thrive in a fast paced and changing environment
• Strategic to be able to connect the dots to the bigger picture
• \xc2\xb7 Demonstrated ability to work collaboratively in a multi-disciplinary team.
• Risk-driven mindset; Integrity and maturity to manage the sensitivity of data

DBS Bank