Job Description

The Role Responsibilities

Strategy

• Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap.
• Support standardization of operational processes.
• Role model a strong, collaborative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process.
• Track market and business developments from peer banks and fintech industry and identify opportunities
• Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog.

Business

• Manage requirement lifecycle from ideation to delivery, including documentation, traceability, baselining existing and future capabilities
• Domain knowledge of cash as a product offering in Financial Institutions
• Possess knowledge of the product role as a pan-bank utility.
• Able to interpret other strategic project requirements, and able to articulate impact to local processes
• Ideal candidate will have strong verbal and non-verbal communication skills, an analytical mindset, and is detailed oriented

Processes

• Gather requirements from various sources, like product process teams, existing documents and artefacts, existing applications, or external sources
• Analyse and refine requirements to allow for standardized operating model, and align to global application system framework
• Ensure requirements are consistent, complete, required and testable
• Well versed in local processes, local regulations and guidelines, as well as segment wise variations
• Able to lead and drive user acceptance testing activities, including review of test cases, as well as commercial deployment of changes.
• Prepare and communicate standard process documentation, namely Department Operating Instruction or Process Notes, and process maps
• Prepare communication to stakeholders on changes and coordinate generic communications and acknowledgements where required

People & Talent

• Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
• Self-start continuous learning initiatives that will help in the role and identify learning initiatives for future roles.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management

• Adhere to the Bank\xe2\x80\x99s risk framework and related policies and standards.
• Ensure that material risks that are brought to stakeholders\xe2\x80\x99 attention which affect business processes and critical systems and projects are monitored, managed (to minimise loss and risk), and escalated accordingly.
• Build in risk control as part of design principles for system enhancements and automated flows.

Governance

• In the event of serious governance breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Cash Operations PDC
• Cash COO and Cash Operations Globally
• UAT teams globally
• Global Functional Heads in Cash Operations
• Technology partners (Cash and others)

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values in Cash PDC Singapore; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;

Our Ideal Candidate

• Languages: Business Communication, Mandarin, Cantonese

Role Specific Technical Competencies

• Business Analysis
• Microsoft Excel
• Business Process Modelling and Notation
• Six Sigma
• Agile
• Documentation

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered