Job Description

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Your role is primarily to support the client in driving the onboarding of more agencies and partners onto SGW and/or backend system(s) by:

• Conducting and organising training sessions, preparing and updating editorial guidelines and materials to onboard new agencies onto SGW and/or backend systems;
• Generating and updating content on SGW and/or backend systems, which may involve re-writing of content (where necessary) to ensure that the content adhere to SGW\xe2\x80\x99s editorial requirements;
• Vetting, proofreading and copywriting content submitted by staff to be updated to SGW and/or backend systems.
• Customising content on SGW and/or backend systems to ensure that the content is purpose-fit for use by ServiceSG channels (including WOG Call Centre);
• Liaising and coordinating with ServiceSG staff, public sector agencies, social service agencies, external partners to update/verify content on SGW and/or backend systems;
• Liaising and coordinating with translators and developers to update/verify content on SGW and/or backend systems;
• Responding/redirecting queries pertaining to SGW and/or backend systems;
• Working closely with the team to review, re-design and standardise the data taxonomy / infrastructure for SGW and/or backend systems.
• Working closely with the team to migrate existing and new content on SGW and/or other backend systems to fit any revisions in data taxonomy / infrastructure.

Requirements:

• Bachelor\'s degree in English, Communications, Journalism, Marketing, or a related field.
• 2+ years as a professional copy/content writer
• demonstrates good writing capabilities
• pays attention to detail
• is good in project management and executing processes within given timelines
• has good interpersonal skills and confident in addressing basic queries from agencies and external partners
• has basic to intermediate skills in the use of Excel to support data tracking and reporting is familiar with technology

Contract Duration: 12 months (till June 2023)

Working Hours: Mon - Fri Office Hours

Salary: 5.5 - 8.8k

Work Location: City Hall

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